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Event Registration Emails

Posted: January 29, 2019 at 12:56 pm


Matt Shane

January 29, 2019 at 12:56 pm

Hello –

People are reporting after registering for an event they are not getting email confirmations for the event. I am using version Version 4.9.77.p


Josh

  • Support Staff

January 29, 2019 at 2:27 pm

Hi Matt,

If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.

If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?

You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/

It’s important to discern whether the emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

http://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

The support post ‘Event Registration Emails’ is closed to new replies.

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Status: closed

Updated by  Josh 2 months, 3 weeks ago ago

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