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Eveleen Coyle
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February 2, 2015 at 8:46 am
Hi,
Situation: A primary registrant registers themselves and a couple of secondary registrants all under the same e-mail address so their tickets (Event Registration Details) all should be sent to the one address.
The problem is that the primary registrant gets their own ticket OK but the secondarys don’t get theirs.
I am using Mandrill and there is no record of the mail ever being sent so it is definitely inside EE (Version 4 by the way).
Thanks…
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Tony
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February 2, 2015 at 11:07 am
Hi Eveleen,
That is actually expected behaviour, EE4 will not send multiple emails to the Primary attendee when they sign up multiple users with the same details, it to prevent duplicate emails.
The Primary Attendee (the first attendee) should receive an email with all of the registrant details for each registration, is that not the case?
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Eveleen Coyle
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February 2, 2015 at 11:46 am
No, The primary receives event registration details for their registration only. There is no mention of the secondary registrants. We are using the Event Registration Message as a ticket so it would seem obvious to send out all mails regardless of e-mail address.
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Lorenzo Orlando Caum
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February 2, 2015 at 7:26 pm
Hi Eveleen,
A primary registrant registers themselves and a couple of secondary registrants all under the same e-mail address so their tickets (Event Registration Details) all should be sent to the one address.
The problem is that the primary registrant gets their own ticket OK but the secondarys don’t get theirs.
If a single email address (the same email is used) for a group registration, then only the primary registration would receive an email.
Are you wanting the primary registrant to receive one email per registrant?
Is a link to the event available?
Thanks
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Lorenzo
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Eveleen Coyle
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February 3, 2015 at 4:28 am
Lorenzo
Basically yes. a registration mail (ticket) per registrant is what we’re looking for. Here is a link to a test event.
http://earthsong.iexchange.ie/?p=104
Thanks.
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Lorenzo Orlando Caum
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February 3, 2015 at 10:18 am
Hi, could you login to your WP dashboard and go to Event Espresso –> Messages.
Then locate the registration approved message type and click on Primary Registrant. On the next screen, you’ll see the TO field and it will be empty.
Add the following shortcode to the TO field and then save changes:
[PRIMARY_REGISTRANT_EMAIL]
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Lorenzo
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Eveleen Coyle
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February 4, 2015 at 5:10 am
Hi,
I have tested that and as expected, it sends 2 mails to the Primary registrant. One as Primary and one as Registrant (slightly different formats due to message templates being edited) but the secondary registrant does not receive any mails at all.
EE behaves as expected with the Primary registrant message template. i.e. populate he TO: field and a message goes to the PR only. However, I would have thought that the ‘Registrant’ message template should go to all registrants. Bug?
Thanks
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Lorenzo Orlando Caum
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February 4, 2015 at 11:12 am
Hi Eveleen, here is how the messages system works by default.
Lets say attendee abc completes a single registration. They would then receive a single email.
Lets says attendee xyz completes a three registrations under their email. In this case, they would receive a single email instead of three.
I started a registration on your test ticket. Can you confirm that this email field is different than the email that is used by the primary attendee?
http://cl.ly/image/1c2j02342A1R
The reason why I ask is that an attendee record is linked by email.
Multiple registrations under the same email would be one email notification.
Multiple registrations under different emails would be multiple email notifications.
Could you clarify the one that isn’t working?
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Lorenzo
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Eveleen Coyle
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February 5, 2015 at 4:01 am
I’ve read your latest response and I am none the wiser, not only that, I feel there may be a question in there somewhere but I’m at a loss to understand it.
How can I put the situation more simply – I’ll try again.
‘Event Registration Details’ Message acting as a ticket in our sewtup.
On completion of order ‘Event Registration Details’ Message is sent out.
‘Event Registration Details’ is sent to mail address in registrant details.
Primary Registrant is the person who does the registration.
Secondary registrants are people registered by primary.
Secondary registrants may have their own address.
If secondary registrants have their own mail address – they get a ticket.
If secondary registrants use the same address as the primary, mail does not send.
Secondary registrant does not get their ticket.
We can manually send the ticket later but why is it not automatic?
Please let me know what part of the above you don’t understand
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Tony
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February 5, 2015 at 6:14 am
Currently there is no way to enable multiple emails when using the same email address for all registrants without modifying core. I have created a ticket to get some feedback from our developers on this.
However it is possible to include all of the registration information for all registrants within that single email if that will work?
We can manually send the ticket later but why is it not automatic?
The registration approved message was not intended to used as a ticket although I do completely understand you use case here. The reason these email do not send is to prevent the primary registrant recieveing multiple what may appear to be duplicate emails. 10 tickets = 10 emails etc.
The ticketing add-on should provide a better work around for this issue (once released)
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Eveleen Coyle
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February 6, 2015 at 3:34 am
Thanks, If the development team could point me to the appropriate area, I can modify the core myself until the ticketing add-on is produced.
Without sounding like I’m droning on about this. I still believe that logic would suggest that if I wanted a single message to the Primary, I would use the Primary Message template and that the Registrant template should be used to send a message to all registrants regardless of e-mail address. Just sayin’
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Sidney Harrell
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February 9, 2015 at 7:29 am
It may or not be the right spot, but take a look at core/libraries/messages/EE_message_type.lib.php in the _attendee_addressees() function around line 775. Looks that’s where it’s checking for duplicate email addresses.
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