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mhamilton
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April 16, 2016 at 7:26 am
I am working with EE4. When I click on the button for the event registration CSV report, it just kicks me out to my home page and does not give a report. Is there a fix for this?
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Lorenzo Orlando Caum
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April 17, 2016 at 3:17 pm
Hello,
The first thing I would do is ensure that your software is up to date. You can see the changelog here:
https://eventespresso.com/wiki/ee4-changelog/
Next, if this was previously working but recently stopped, then there may be a conflict from another plugin.
Have you recently installed any new plugins?
If so, try temporarily deactivating all plugins and reactivate your Event Espresso software. Then go to the registrations overview screen and generate the CSV report again.
If it works without sending you to your homepage, then reactivate a few plugins at once and repeat the process. Continue those steps to pinpoint the source of the conflict.
—
Lorenzo
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mhamilton
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May 2, 2016 at 12:17 pm
All software is up to date. I’ve tried de-activating everything but it still kicks me to the home page. Some of our customers are having issues registering as well. They keep getting kicked over to another page of the website when they try to select their province.
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Josh
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May 2, 2016 at 12:29 pm
Can you check the .htaccess file on your server? Does it have more than what WordPress adds for its permalink rewrite code? This is the permalink rewrite code that WordPress adds:
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress
https://codex.wordpress.org/Using_Permalinks#Creating_and_editing_.28.htaccess.29
If there is other code there, you could try backing up the .htaccess file, then remove anything that’s not part of the rewrite code.
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