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TFA
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September 9, 2021 at 3:57 pm
The Event Registration Details emailed stopped sending after a user registers. This suddenly stopped a week ago. All other EE emails are flowing as normal (via WP SMTP plugin ~ Send in Blue with verified domain).
I can manually hit the Resend Registration Details button and the email goes out. I can send Test emails without issue. However, during the normal flow of event signups, it no longer works as it used to.
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Tony
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September 10, 2021 at 4:25 am
Hi there,
If you view Event Espresso -> Messages -> Message Activity, does it show the message as sent there?
If unsure, add a new registration to test it and then view that same section, it should initially show as a row with ‘no recipient’. (Don’t click through to generate/send as you want to test this as close to ‘live’ as you can)
Wait around 5 mins and refresh, it should have moved to waiting to send, again another 5 mins and refresh.
Does it show as sent but still isn’t received?
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TFA
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September 10, 2021 at 11:05 am
The last automated Registration Approved message was sent Sept 1 (9 days ago).
I just did a test registration + paypal. Registration and Payment successful. I saw 2 Payment Received emails (Primary Registrant + Event Admin) appear in EE Message Activity and confirmed both emails received in their respective email accounts. No signs of the “Event Registration Approved” emails.
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Tony
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September 10, 2021 at 3:37 pm
After you complete payment within PayPal, were you redirected back to the thank you page? (The thank you page is what triggers the messages).
I had a quick look over your site and it looks like you are using PayPal Standard and I highly recommend switching to PayPal Express:
https://eventespresso.com/wiki/paypal-express-payment-gateway/
We deprecated PayPal standard a while back to due IPN reliability issues and regardless of the issue at hand, I’d recommend switching over (switching may well fix the problem anyway).
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TFA
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September 13, 2021 at 6:51 am
This appears to have resolved the issue, thank you.
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Tony
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September 13, 2021 at 7:19 am
You’re most welcome, I’m glad it worked.
Any further issues just let us know.
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