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Event Registration Approved email stopped sending automatically

Posted: September 9, 2021 at 3:57 pm


TFA

September 9, 2021 at 3:57 pm

The Event Registration Details emailed stopped sending after a user registers. This suddenly stopped a week ago. All other EE emails are flowing as normal (via WP SMTP plugin ~ Send in Blue with verified domain).

I can manually hit the Resend Registration Details button and the email goes out. I can send Test emails without issue. However, during the normal flow of event signups, it no longer works as it used to.


Tony

  • Support Staff

September 10, 2021 at 4:25 am

Hi there,

If you view Event Espresso -> Messages -> Message Activity, does it show the message as sent there?

If unsure, add a new registration to test it and then view that same section, it should initially show as a row with ‘no recipient’. (Don’t click through to generate/send as you want to test this as close to ‘live’ as you can)

Wait around 5 mins and refresh, it should have moved to waiting to send, again another 5 mins and refresh.

Does it show as sent but still isn’t received?


TFA

September 10, 2021 at 11:05 am

The last automated Registration Approved message was sent Sept 1 (9 days ago).

I just did a test registration + paypal. Registration and Payment successful. I saw 2 Payment Received emails (Primary Registrant + Event Admin) appear in EE Message Activity and confirmed both emails received in their respective email accounts. No signs of the “Event Registration Approved” emails.


Tony

  • Support Staff

September 10, 2021 at 3:37 pm

After you complete payment within PayPal, were you redirected back to the thank you page? (The thank you page is what triggers the messages).

I had a quick look over your site and it looks like you are using PayPal Standard and I highly recommend switching to PayPal Express:

https://eventespresso.com/wiki/paypal-express-payment-gateway/

We deprecated PayPal standard a while back to due IPN reliability issues and regardless of the issue at hand, I’d recommend switching over (switching may well fix the problem anyway).


TFA

September 13, 2021 at 6:51 am

This appears to have resolved the issue, thank you.


Tony

  • Support Staff

September 13, 2021 at 7:19 am

You’re most welcome, I’m glad it worked.

Any further issues just let us know.

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