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Suzanne
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March 31, 2015 at 2:12 pm
I am having some issues with payment completion on my website. I’m selling event tickets but for some reason it lets people fill out their name etc. but they are unable to complete the payment. It seems to stop them before they reach the PayPal page and it says “Oooops how embarrassing!” and won’t take them through. How can I fix this so I am not leaving customers discouraged?
http://canadascottagecountry.ca/experiences-2/
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This topic was modified 9 years, 7 months ago by
 Suzanne.
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This topic was modified 4 years, 8 months ago by
 Garth.
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Lorenzo Orlando Caum
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March 31, 2015 at 3:04 pm
Hi, there are four WordPress pages that Event Espresso needs in order to process registrations:
http://cl.ly/image/293i050j2M1D
The most important is [ESPRESSO_EVENTS]
If that has been removed or replaced, then registrations won’t work.
Double-check those four WordPress pages with the Event Espresso shortcodes. They should be publicly published.
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Lorenzo
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Lorenzo Orlando Caum
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April 2, 2015 at 2:20 pm
Hello Suzanne,
I’ve reviewing your priority support request via your support token and I’ll follow up shortly. This will arrive as a separate email.
Thanks.
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Lorenzo
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Suzanne
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April 2, 2015 at 2:29 pm
Hi Lorenzo,
from this point forward can I actually use my personal email? Or the phone number that I provided.
My personal email is redacted – Event Espresso support team – LOC
Thank you so much for such a quick reply 🙂
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Lorenzo Orlando Caum
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April 2, 2015 at 2:51 pm
Hi Suzanne, I removed your email from your prior reply as this is a public support forum. I’ve also resent my prior message on your support token to your new email.
You can adjust the email on your Event Espresso account via this link:
https://eventespresso.com/users/suzanneevalynhunter/edit/
Take a look at the comments in the support token reply and then reply to that email and we’ll go from there.
Thanks
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Lorenzo
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