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admffhli
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September 16, 2024 at 1:34 pm
Hi, I have an event coming up on October 2 and have heard from two separate people today that when they try to purchase tickets they get a message that ticket sales have ended. I double checked the back end and our system shows the end date as October 2, 2024 and a ticket sale limit more than double the number we have currently sold.
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Tony
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September 16, 2024 at 3:02 pm
Hi there,
Do you have a copy/screenshot of the exact message they saw? (The specific wording of the message will matter here)
Looking at your event I can’t see any issues so I either need to be able to reproduce this or see the error they were shown so I can narrow this down some more.
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admffhli
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September 17, 2024 at 10:25 am
Yes, I do have a screenshot from one of the two. Is there a way to upload an image to this thread?
The message in the screenshot is “We’re sorry, but all ticket sales have ended” in red below the ticket portal.
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Tony
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September 17, 2024 at 12:14 pm
For screenshots you need to post a link to the image:
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
Or, just send them to support[at]eventespresso.com and I’ll take a look there.
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