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Event page not loading

Posted: May 27, 2024 at 10:44 pm


ALArtStudio

May 27, 2024 at 10:44 pm

Event page just shows a “q” on the page. These are transactional form pages for user payments. no errors are showing.


ALArtStudio

May 27, 2024 at 10:45 pm

Event page just shows a “q” on the page. These are transactional form pages for user payments. no errors are showing.


Rio

  • Support Staff

May 28, 2024 at 12:50 am

Can you send us screenshot of the problem you experience? you can also shoot video for us. You can use loom to do it.
https://loom.com/

may we also know your system information? tell use your EE version, PHP version and WP. You can get the information from your EE dashboard ->
https://monosnap.com/file/nGJtrspKF8FbrR0q0gSiFNS2rdGAVR

Can you also send us direct link to that event page. you can mark reply as private.

thanks


Tony

  • Support Staff

May 28, 2024 at 4:51 am

Hi there,

We received your support token request and I have fixed this issue and replied directly via email.

Can you please check if it’s now working on your end.

The issue here was caused by another plugin including some additional text within the plugin file, I have removed that text which fixed the issue for me.

The support post ‘Event page not loading’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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