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WWBIC
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December 21, 2018 at 9:39 am
Hello,
We have recently just started using EE4 and ran into an issue of the event notifications suddenly not longer working. Our last successful notification sent was this morning at 8:49 AM. It was around 8:59 AM when we recognized that the notifications were starting to fail to send (there are in “Failed sending, can be retried” state).
I read a few of the other support posts but none of them actually explain how they solved the issue. We’re getting similar error messages as other folks where we have this:
“Message was not executed successfully.
Messenger and Message Type were valid and active, but the messenger send method failed.
The email did not send successfully.
The WordPress wp_mail function is used for sending mails but does not give any useful information when an email fails to send.
It is possible the “to” address (email) or “from” address (email) is invalid.”
The failure is on both the Event Admin and Registrant notifications (including test emails from both work and non-work email accounts to test SMTP issue). They are both set to the default template so the Event Admin is being sent to [EVENT_AUTHOR_EMAIL] and the registrant is being sent to [RECIPIENT_EMAIL]. Both template are set to send from [CO_EMAIL]. Any help will be appreciated.
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Tony
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December 21, 2018 at 10:56 am
Hi there,
The error above means the function used to send email from your site is failing (returning false) but it doesn’t give any additional information on what the error is.
EE generates the email based on the message templates and then passes the email over to wp_mail() which is a core WordPress function that checks the email is formatted correctly and adds some additional details then just passes the email over to your server to do whatever it is set up to do.
So the error you are getting is from wp_mail as it is passing it over to your server but there’s no error to give more details.
Are you using any SMTP plugins currently or are you just using your hosts mail server to send the emails?
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WWBIC
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December 21, 2018 at 11:34 am
Tony,
I believe we’re using the internal wp_mail() settings so I’m guessing our local host mail server. I’m guessing my best bet is to use some kind of SMTP plugin to override the internal wp_mail() settings.
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Tony
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December 21, 2018 at 11:41 am
You can, although we recommend a transactional email service and have some listed here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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