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Mark Bakos
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May 17, 2021 at 10:38 am
Whenever I receive a registration, the email confirmation is not received via email
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Tony
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May 17, 2021 at 11:07 am
Hi there,
Is this EE3 or EE4?
Which payment method are you using?
If you install a plugin such as WP Mail Logging and retest this, can you see the email shown in the log?
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Mark Bakos
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May 17, 2021 at 11:18 am
Tony,
I am using authorized.net and not using WP Mail logging
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Tony
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May 17, 2021 at 11:20 am
Can you install WP Mail logging on the site and retest then please.
The reason I’m asking you to test this is to see if the email is being triggered but not received, or not triggered at all. If its in the mail log then it was triggered and sent from your site.
Which authorized.net payment method?
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Mark Bakos
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May 19, 2021 at 10:44 am
Tony
That WP Mail has been installed
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Tony
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May 19, 2021 at 10:57 am
Ok, so did you test another registration/payment to see if the email triggered?
Which authorized.net payment method?
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Mark Bakos
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May 20, 2021 at 8:27 am
I thought I responded to this. The email receipts still are not coming through and I am using authrorized.net sims
Sorry I can only respond between classes
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Tony
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May 20, 2021 at 8:56 am
Installing the email log won’t fix anything, it simply logs the emails when triggered so it’s expected that they won’t come through still.
Can you see the emails in the log? (Tools -> WP Mail Log)
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Mark Bakos
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May 20, 2021 at 9:53 am
I see the emails that are sent to the student. However, I do not see the email confirmation that I should be receiving the the event info
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Mark Bakos
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May 23, 2021 at 4:44 am
Tony,
I submitted a support token on this matter. Note the email address has changed
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Mark Bakos
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May 24, 2021 at 10:30 am
This reply has been marked as private.
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Seth Shoultes
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May 24, 2021 at 12:29 pm
Hi Mark,
Sorry for the delay. Tony is out today but should be back later this evening to take a look.
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Mark Bakos
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May 24, 2021 at 1:35 pm
Seth
Thank you for the update
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Tony
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May 25, 2021 at 3:33 pm
Hi there,
Apologies for the delay, I’m just noting here that I have replied via your support token and will troubleshoot this further there.
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