Support

Home Forums Event Espresso Premium Event not displaying properly

Event not displaying properly

Posted: August 28, 2019 at 12:34 pm


radiusinvestigations

August 28, 2019 at 12:34 pm

I have an event in which I created a new ticket for. There was a locked ticket which I was able to remove however on the event page it is not displaying the dates of the event correctly.


Josh

  • Support Staff

August 28, 2019 at 1:15 pm

Hi,

Can you share a link to the page in question, and may I ask, what exactly isn’t correct about the dates?


radiusinvestigations

August 28, 2019 at 3:32 pm

Yes

Here is the link: https://gstny.com/courses/47-hour-firearms-security-training/

Is should look like this: https://gstny.com/courses/16-hour-on-the-job-security-training-course/

The calendar icon with the dates / times are missing


Josh

  • Support Staff

August 28, 2019 at 4:38 pm

Hi,

I checked, and it appears that someone added some custom CSS to your site that’s specifically targeting those dates, times, and icons. Here’s a screenshot from the inspector that shows the CSS:

https://slack-files.com/T02SY781D-FMVU7GM5L-db2a4f3b54

If the custom CSS can be removed, then the event will display properly.


radiusinvestigations

August 29, 2019 at 8:03 am

Thanks for the reply.

How come only that 1 event is effected? The custom CSS code was installed to remove the end time on the calendar.


Tony

  • Support Staff

August 29, 2019 at 9:05 am

That CSS specifically targets the DateTime list for the event with ID 299.

The CSS in use there doesn’t match up with the EE calendar elements, so when you say the calendar, do you mean something different than the ESPRESSO_CALENDAR?

If so can you link me to the page you want to remove the end time from? We should be able to give you CSS that applies specifically to the location you need.


radiusinvestigations

August 29, 2019 at 10:44 am

The page with the issues is: https://gstny.com/courses/47-hour-firearms-security-training/

Specifically under the orange button that says add to event calendar. The schedule of the event is missing the add to iCal link and calendar image. I’d like to either fix it to look like this page: https://gstny.com/courses/16-hour-on-the-job-security-training-course/


Josh

  • Support Staff

August 29, 2019 at 11:21 am

I already mentioned how to fix this. If you remove the custom CSS that’s targeting the datetimes on the “47-hour-firearms-security-training/” then they’ll look just like the datetimes on the “16-hour-on-the-job-security-training-course/” page.

You may have some other CSS that’s there to remove the end time from the calendar, but that’s some other CSS.

The support post ‘Event not displaying properly’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 3 weeks ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!