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Event name not displaying for admin

Posted: August 8, 2018 at 8:54 am


TLH Senior Center

August 8, 2018 at 8:54 am

One of our admins is having an issue that seems to only affect her. On the admin side of EE, the event name is not displaying, and it’s not an option to add under Screen Options. This makes searching for events rather difficult. She has logged in via multiple browsers/devices, and the event name is still not displaying. I and other admins can log in using our own logins, and we see the event name displaying correctly in the column following event id, which leads me to believe this is an issue unique to her login for some reason. Any thoughts? Thank you.


Josh

  • Support Staff

August 8, 2018 at 9:25 am

Hi,

To verify that it is an issue that’s unique to her account, you could try giving her a new user account. If the issue persists even with the new user account, then you’ll know it’s not an issue unique to that account and we can investigate further.


TLH Senior Center

August 8, 2018 at 9:29 am

OK. I’ll try that.


TLH Senior Center

August 8, 2018 at 11:08 am

I deleted the account, created a new one for her, and she can now see the event name displaying correctly.

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