Support

March 6, 2020 at 3:00 pm

I don’t know if this could have made any kind of difference, but the Conference Pro Theme was updated manually before I set up this years event. Imagely is not updating through WordPress at this time. (Hate that theme and will be using Divi for next year’s event) In questioning you guy on Divi usage and changing the theme, you had mentioned that the Theme should not affect the EE4 portion of the site, so I’m pretty sure their updating the theme would not affect EE4, but thought I would mention it to be sure.

Thanks,

Laura

March 6, 2020 at 3:28 pm

I have included a link on the invoice to get back to the registration form so people can change their registrant’s names before the event.

I did not clear my session. I will try that now to see what happens.

Thanks for your help on this issue Josh!!

March 6, 2020 at 3:41 pm

Ok. I was able to get everything to work correctly this time. Not sure what caused the customer’s issue, but it appears to be fine. He probably didn’t fill out the form per our detailed instructions.

I am going to test the other events to make sure they are working as expected as well.

Thank you for your prompt response Josh!

Laura

March 6, 2020 at 3:56 pm

Ok. Our “Table Sponsor” event does still seem to have an issue, but it may be normal behavior. Table Sponsorship is an “approval required” event registration. Would our client not have access to the registration page through a provided link until approval occurs?

Thanks,

Laura

March 6, 2020 at 4:10 pm

Sorry, I will not include the html

March 6, 2020 at 4:18 pm

We are using some php to place filler text in the Primary Reg “First Name” and “Last Name” fields that will hold the place of the registrants with unique names. You will probably have to see what I’m talking about to understand. Here is a screenshot of the reg page.

Each Angler/guest or worker has an individual number associated with the grey filler text that, if the field is left blank, will hold the person’s spot until the Sponsor fills them in at a later date. This is the only way we could come up with to make sure Sponsors would be able to hold their spots right up until a week before the event.

March 6, 2020 at 4:21 pm

Here is a screenshot of the registrations.

March 6, 2020 at 4:59 pm

Ah. This may be what happened. He was a Team reg last year and this year they are moving to Table Sponsor. Perhaps he deleted the team reg and then added the Table. Would this cause the problem? The Table Sponsorship would be the only registration in the cart at that point.