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Event ID's shown in WordPress not matching those in Infusionsoft

Posted: July 18, 2019 at 9:46 am


WomenTalk

July 18, 2019 at 9:46 am

Can someone advise where the event ID is added to Infusionsoft when it creates a product and product SKU? I think I am getting duplicate events in my Infusionsoft, but when I try to match the Event ID shown in the Infusionsoft Product SKU it does not match the one shown on the event list in EE… And since I am using the same Event and Exact Ticket name, just adding times, I am confused by the products being created – they have not even had tickets sold yet?


Josh

  • Support Staff

July 18, 2019 at 9:53 am

Hi,

Event Espresso actually sends the product to Infusionsoft when you create/edit the event, and the product SKU is based on the ticket’s ID.


WomenTalk

July 18, 2019 at 10:00 am

So if that is true – will it create a new product for every New ticket, date and time because it would have a new SKU?

I have set up as you advised in https://eventespresso.com/topic/event-espresso-creating-multiple-products-in-infusionsoft-old-thread-closed/ so that we could create events without creating MULTIPLE products inside of Infusionsoft…. Is there a step I am missing?

Here is a screen capture of the setup and products that are appearing in Infusionsoft.
http://somup.com/cqiFDnej2Q


Josh

  • Support Staff

July 18, 2019 at 2:01 pm

Hi,

Each ticket (not datetime) within an event will be synced to Infusionsoft as a new product. In the other topic you mentioned that you needed the product names to be the same, which should be the case if the event name + ticket names are all the same. They’ll still get a unique SKU though, because they are not the same product.


WomenTalk

July 18, 2019 at 4:10 pm

So is the product name in Infusionsoft created by the {event name}@{ticket name}.

OR is it created by the {event name}@{ticket name} & SKU?


Josh

  • Support Staff

July 19, 2019 at 7:31 am

The product’s name in Infusionsoft will match {event name}@{ticket name}. The product’s sku is a separate field.


WomenTalk

July 19, 2019 at 11:55 am

So are you saying it will overwrite the SKU each new ticket or create a new product with the new SKU? That is the answer I need please.


Josh

  • Support Staff

July 19, 2019 at 12:15 pm

Hi,

When you add a new ticket, Infusionsoft will add a new product and that product will have a new SKU.


WomenTalk

July 19, 2019 at 12:31 pm

Is there a way to turn off the SKU?


Josh

  • Support Staff

July 19, 2019 at 12:38 pm

You can go to edit the product in Infusionsoft, then blank out the SKU field, then click Save, which will effectively remove the SKU.


Josh

  • Support Staff

July 19, 2019 at 1:55 pm

You can also add this code snippet to a functions plugin:

https://gist.github.com/joshfeck/20f4f9959799bab88b32bb18faf27d7b

and that will make it so going forward, no Sku will be sent when adding/editing events.


WomenTalk

July 19, 2019 at 2:23 pm

Thank you for the Code – we will test this out.

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Updated by  WomenTalk 1 month ago ago

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