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Event Espresso Working Very Slowly

Posted: March 5, 2020 at 12:03 pm


Kelly

March 5, 2020 at 12:03 pm

Hi,

I just filled out the support token info. Our site is working very slowly on the select tickets, registration pages.


Josh

  • Support Staff

March 5, 2020 at 12:14 pm

Hi,

We received your request for priority support. I checked, and your web server is running PHP 5.6. Not only is PHP 5.6 very slow, it’s also no longer getting security fixes.

I can advise to contact your web host and request an update to PHP 7 (preferably PHP 7.2.28 or newer). Your site will run much faster and also be more secure after updating to PHP 7.


Kelly

March 13, 2020 at 11:27 am

Hi Josh,

We updated the php and it is still working slowly AND is also getting an error (this is not new, this was happening before the php update). Can I email you the error message from wordpress.

It does seem to be working but I wish to resolve this please.


Josh

  • Support Staff

March 13, 2020 at 12:33 pm

You can reply here with the error (set to “Set as private reply”).

A few things: 1) Your site is running a very old version of Event Espresso.
2) Your site has more than a few customized plugins for sending additional information to Infusionsoft.

You could update to the current version of Event Espresso (and updated your other plugins while you’re at it). Then, if the select tickets and registration pages are still slow, you could try temporarily deactivating the custom plugins to see if that makes a difference.

The support post ‘Event Espresso Working Very Slowly’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Josh 2 weeks, 2 days ago ago

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