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FASeminars
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September 16, 2020 at 8:11 am
Hoping the forum can help or at least guide us as to next steps.
We’re using Event Expresso v3.1.37.17.P + Event Expresso – Members Addon v1.9.8 on our site. The Members Addon plugin is displaying in the user profile that they purchased/paid twice for an event registration.
Screenshot (Front-End):
https://www.screencast.com/t/FRARVVI9DraK
However, when we check the back-end of the site (USER profile + Event registrants) it shows that they only paid once which is correct. However, there appears to be a bug as to what is being pulled into the front-end.
Screenshots (Back-End):
https://www.screencast.com/t/aUlIs2LoS
https://www.screencast.com/t/tYMv6deyL0A
Our WP developer advises that this looks like a bug in the plugin. Can anyone advise or assist how to resolve, please?
Thanks,
Andreo
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Tony
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September 17, 2020 at 3:23 am
Hi there,
You’re searching for ‘owen’ but the join is in the users_id which may not be using the same name.
If you open the INvoice for each of those registration and hover over the Pay Online link, is it exactly the same link for each?
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FASeminars
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September 29, 2020 at 7:12 am
Hi Tony,
I have no idea what your response means. I didn’t send any details specific to “owen”.
Could you please clarify? Thanks for responding.
Andreo
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Tony
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September 29, 2020 at 7:17 am
You are searching for ‘Owen’ in the admin registrations:
https://monosnap.com/file/P05hTAZhiK4WHrqg9ySGpT5PYzDkOg
But that isn’t going to search for ALL registrations linked to that user as they ‘can’ use a different name when registering.
Do both of these:
https://monosnap.com/file/44HjPezQE58704hPTOjJTqXnODZKMj
Download the exact same PDF?
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FASeminars
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October 20, 2020 at 7:03 am
Hi Tony,
Below is another example of a user that registered for one event, and it shows in her summary (front-end profile) that she registered twice (however, she didn’t).
Screencast:
https://www.screencast.com/t/Xn8TT695JZS
When I download the PDF invoice, it is identical – not two different transactions or instances. So going back to my original forum post – it looks like a potential bug with Event Expresso – Members Addon v1.9.8.
Please advise,
Andreo
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FASeminars
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October 27, 2020 at 9:26 am
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FASeminars
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October 28, 2020 at 9:21 am
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Tony
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November 2, 2020 at 3:20 pm
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FASeminars
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November 17, 2020 at 9:54 am
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FASeminars
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November 17, 2020 at 9:57 am
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