Support

Home Forums Event Espresso Premium Event Expresso – Members Addon Plugin Showing Duplicate Purchase in User Profile

Event Expresso – Members Addon Plugin Showing Duplicate Purchase in User Profile

Posted: September 16, 2020 at 8:11 am


FASeminars

September 16, 2020 at 8:11 am

Hoping the forum can help or at least guide us as to next steps.

We’re using Event Expresso v3.1.37.17.P + Event Expresso – Members Addon v1.9.8 on our site. The Members Addon plugin is displaying in the user profile that they purchased/paid twice for an event registration.

Screenshot (Front-End):
https://www.screencast.com/t/FRARVVI9DraK

However, when we check the back-end of the site (USER profile + Event registrants) it shows that they only paid once which is correct. However, there appears to be a bug as to what is being pulled into the front-end.

Screenshots (Back-End):
https://www.screencast.com/t/aUlIs2LoS
https://www.screencast.com/t/tYMv6deyL0A

Our WP developer advises that this looks like a bug in the plugin. Can anyone advise or assist how to resolve, please?

Thanks,

Andreo


Tony

  • Support Staff

September 17, 2020 at 3:23 am

Hi there,

You’re searching for ‘owen’ but the join is in the users_id which may not be using the same name.

If you open the INvoice for each of those registration and hover over the Pay Online link, is it exactly the same link for each?


FASeminars

September 29, 2020 at 7:12 am

Hi Tony,

I have no idea what your response means. I didn’t send any details specific to “owen”.

Could you please clarify? Thanks for responding.

Andreo


Tony

  • Support Staff

September 29, 2020 at 7:17 am

You are searching for ‘Owen’ in the admin registrations:

https://monosnap.com/file/P05hTAZhiK4WHrqg9ySGpT5PYzDkOg

But that isn’t going to search for ALL registrations linked to that user as they ‘can’ use a different name when registering.

Do both of these:

https://monosnap.com/file/44HjPezQE58704hPTOjJTqXnODZKMj

Download the exact same PDF?


FASeminars

October 20, 2020 at 7:03 am

Hi Tony,

Below is another example of a user that registered for one event, and it shows in her summary (front-end profile) that she registered twice (however, she didn’t).

Screencast:
https://www.screencast.com/t/Xn8TT695JZS

When I download the PDF invoice, it is identical – not two different transactions or instances. So going back to my original forum post – it looks like a potential bug with Event Expresso – Members Addon v1.9.8.

Please advise,

Andreo


FASeminars

October 27, 2020 at 9:26 am

This reply has been marked as private.


FASeminars

October 28, 2020 at 9:21 am

This reply has been marked as private.


Tony

  • Support Staff

November 2, 2020 at 3:20 pm

This reply has been marked as private.


FASeminars

November 17, 2020 at 9:54 am

This reply has been marked as private.


FASeminars

November 17, 2020 at 9:57 am

This reply has been marked as private.

The support post ‘Event Expresso – Members Addon Plugin Showing Duplicate Purchase in User Profile’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  FASeminars 2 weeks, 3 days ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!