Support

Home Forums Event Espresso Premium Event Espresso Options Disappeared from Website

Event Espresso Options Disappeared from Website

Posted: July 31, 2019 at 5:41 pm


lightcygne

July 31, 2019 at 5:41 pm

I just logged in to my WordPress administrator login to check on registrations for an upcoming event. They aren’t there. None of the options for events, registrations, etc., are there. Event Espresso shows in the left side menu at the bottom, but the only options are Maintenance, Extras, Help & Support, Extensions & Services, About. Help! This is critical to being able to hold my event!


lightcygne

July 31, 2019 at 5:45 pm

Ok, I figured out that it was in “Maintenance Mode” and was disabled. I did not receive any email communication that this was happening and am pretty upset. I don’t know how long it was disabled, but I potentially lost business because people couldn’t access registration. Not cool.


Josh

  • Support Staff

July 31, 2019 at 5:46 pm

Hi,

It sounds like your site is in Maintenance mode, and it’s ready for you to start a database migration. In which case, you go to the Event Espresso Maintenance page, then click the button to start the database migration. After 30 seconds or so, you’ll be able to access Event Espresso events and registrations again.


Josh

  • Support Staff

July 31, 2019 at 5:50 pm

I did not receive any email communication that this was happening and am pretty upset.

I don’t know how long it was disabled, but I potentially lost business because people couldn’t access registration. Not cool.

There seems to be a misunderstanding here. I will try to explain. No one from Event Espresso put your site into maintenance mode. If someone else has admin access to your website, you could check with them to see if they were running any updates, or had put the site into maintenance mode and left it.


lightcygne

July 31, 2019 at 5:52 pm

I’m the only person who has access to it. There was a flag for an update waiting, and the message on the update page was that my site had been placed in maintenance mode pending the update.


Josh

  • Support Staff

July 31, 2019 at 5:57 pm

So did you run the update for the plugin, but didn’t see the message that the site was requiring a database migration?


lightcygne

July 31, 2019 at 5:58 pm

I did see that, and ran the database migration.


lightcygne

July 31, 2019 at 6:00 pm

And just changed my password 🙂


Josh

  • Support Staff

July 31, 2019 at 6:04 pm

If you ran the migration immediately after doing the plugin update, the site would have been in maintenance mode for only a minute or so.


lightcygne

July 31, 2019 at 9:34 pm

Well that was what freaked me out a bit…it was in maintenance mode when I first logged in, before I looked at the update. I hadn’t logged into the site for a few days, and I don’t see any way I could have put it in maintenance mode accidentally. Once I looked at the update, I decided to run it to see if that would fix the problem. After it ran, it landed on the maintenance mode tab and I changed it then.


Josh

  • Support Staff

August 1, 2019 at 2:12 pm

If you didn’t accidentally activate maintenance mode, then the other possibility is if your site is set up to do plugin updates automatically (basically run plugin updates without clicking on the “update” link) then the plugin’s update was initiated automatically.

The support post ‘Event Espresso Options Disappeared from Website’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 4 months, 2 weeks ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!