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cwspanialy
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October 23, 2013 at 7:08 am
WP – Version 3.6.1
Event Registration and Ticketing Powered by Event Espresso – 3.1.35.P
http://otffeo.on.ca/en/learning/otf-connects/calendar/
Hi,
There are two places where we can use email
1) in WP in Settings, General (This address is used for admin purposes)
2) in Event Espresso Settings (Primary contact email:)
I did some testing and it is very strange what is happening and I hope you might give us some hints where to look and how to fix it.
Basically, we would like to use email address otfongoingsupport@otffeo.on.ca
It looks like Event Espresso works fine with my personal email chris.wspanialy@otffeo.on.ca but I have to put it into both places 1) and 2) otherwise it is not working if those emails do not match.
So, when I use otfongoingsupport@otffeo.on.ca email in both places Event Espresso would not send emails to otfongoingsupport@otffeo.on.ca and also not to user who is registering like @google.ca
Please let me know if you have any idea what is going on and how to fix it.
Thanks
Chris Wspanialy
chriswspanialy@gmail.com
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Sidney Harrell
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October 23, 2013 at 11:46 am
EE ignores the WP admin email setting and uses the EE settings contact email or the “alternate email address” field if it is set on a per-event basis. Most likely, the emails are ending up in the spam folder of the non-personal email address that you are trying to use. You might want to try testing with a plugin like WP SMTP set up to use a google.com email address to send out the emails. That way a copy of all outgoing emails ends up in the outbox of that google.com email address, which might make it easier to track down where the problem is occuring.
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cwspanialy
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October 23, 2013 at 1:50 pm
It turned out that there was Inbox Rule to forward Event Espresso notification emails to a folder that did not exist.
After removing the rule all worked as expected
Thanks
Chris
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