Support

November 27, 2023 at 2:07 pm

Hi there,

To avoid the “critical error” website death screen, the hosting company renamed the event-espresso-core-reg plugin folder and deactivated the Event Espresso plugin.

Did they give you the actual error being thrown? De-activating the plugin gets the site back up and all but doesn’t help identify what the actual issue is.

If you getting a white screen there should be a fatal error saved in the PHP error logs.

Question – for Event Espresso 4.10.21.p, what version of PHP is needed? It was updated and I’m not sure which PHP version was used before.

PHP5.6 through to 7.2 should work with that version IIRC

Rather than sending you a copy of 4.10.21.p, I can send you a copy of 4.10.46.p, that was the last version of EE4.10 released before update to EE4 version 5.X.X, it requires the same PHP version and I’ll include a link in a private reply after this.

Question – can I get a copy of Event Espresso 4.10.21.p and instructions on how to install it to see if that fixes the problem?
Other ideas?

I don’t have an issue sending you the above version, but ‘staying’ on that version isn’t really a long term solution so we need to know what the actually error being thrown is to help with this.