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Event Espresso – Infusionsoft Plugin – Tagging an Event

Posted: November 9, 2018 at 12:45 am


Mike Doughty

November 9, 2018 at 12:45 am

Hi,

My client is using EE4 and the Infusionsoft integration. With the change to how tags can be applied when a person registers for an event, eg the tags list being in the right hand panel, the list of tags shown stops at “T”, how do we see all of the tags, or better yet search for a specific tag, that needs to be applied.

See the screen capture.
https://www.useloom.com/share/dfff1e19fbc04e738973b7b1eeb473b2

Thanks Mike


Josh

  • Support Staff

November 9, 2018 at 8:11 am

Hi Mike,

The Infusionsoft API sets a limit of 1000 tags per request. Do they have more than 1000 tags?


Mike Doughty

November 9, 2018 at 2:26 pm

THey 1057 tags, as each company/client gets a unique tag, which is used in displaying information in side a membership site.

I can change the name of the tag we want so that it show up higher in the list, and the company/client unique tags so at the very bottom.

However this is a bit of band-aid. As an Infusion Certified Partner, I think the 1,000 tag limitation will be something that happens for other clients.

Normally there is a search function, even if there is drop for Tag Category so that it just displays tags for that category, that would be a better solution, not the best solution, but reasonable.

Thanks, Mike


Josh

  • Support Staff

November 9, 2018 at 3:02 pm

Hi Mike,

The 1000 tag limit is imposed by Infusionsoft. Another thing you can do is input the tag ID into a custom field value within the event. You input:
infusionsoft_tag_id for the key, then the tag ID for the value.


Mike Doughty

November 9, 2018 at 3:12 pm

Hi Josh, Can you still do that? I thought that ability to add a custom field had been removed! It doesn’t show in the event any more. Where do you find that now?

Thanks, Mike


Josh

  • Support Staff

November 9, 2018 at 3:24 pm

The Custom fields box should still be there. It may be hidden via the screen options tab (located on the upper right corner of the event editor screen). If that’s not the case, it may be that another plugin has removed it.

For example, if the site has the Advanced Custom Fields plugin, then that plugin actually removes the Custom Fields box. The Custom Fields box can be restored by adding this code to a custom plugin:
add_filter('acf/settings/remove_wp_meta_box', '__return_false');

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Status: closed

Updated by  Josh 1 month ago ago

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