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Event Espresso Disappeared

Posted: November 29, 2019 at 12:20 am


bkavanaugh

November 29, 2019 at 12:20 am

Evenet Espresso was active on my website, but now has disappreared and cannot receive registrations


bkavanaugh

November 29, 2019 at 12:48 am

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Tony

  • Support Staff

November 29, 2019 at 3:52 am

May I ask what the issue was, and how you resolved it?

You’ve mentioned the registration page is not displaying, can you link me to a page that should show the registration but doesn’t?


bkavanaugh

November 29, 2019 at 4:34 am

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Tony

  • Support Staff

November 29, 2019 at 5:20 am

It’s odd that EE would randomly de-activate.

May I ask what the full shortcode in use on that page is?


bkavanaugh

November 29, 2019 at 5:28 am

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bkavanaugh

November 29, 2019 at 6:18 am

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Tony

  • Support Staff

November 29, 2019 at 6:42 am

That’s a link to the page itself so I can’t see it.

If you copy what’s in the editor and paste it here I’ll see it on here.


bkavanaugh

November 29, 2019 at 6:54 am

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Josh

  • Support Staff

November 29, 2019 at 7:25 am

Hi,

A link to a page editor is not what we’re asking for.

We are asking for the shortcode you’ve input onto the page. So for example, on the “Cranberry Township, PA ServSafe Manager Certification Classes” page, right now it says “No events available…”. Can I assume that you have an event list shortcode on that page? Does the shortcode have a category parameter? If so, you’ll need to make sure the specified category is correct and that the category has upcoming events. If the category isn’t an exact match of a category or there are no upcoming events assigned to the category, the shortcode will parse the “No events available…” message.


bkavanaugh

November 29, 2019 at 7:33 am

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Josh

  • Support Staff

November 29, 2019 at 7:59 am

That doesn’t seem like it’s the correct shortcode to use on a page that has a list of classes.

May I ask what are you trying to display on that page? A single event’s registration form, or a list of classes?


bkavanaugh

November 29, 2019 at 8:04 am

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Josh

  • Support Staff

November 29, 2019 at 8:09 am

In that case you shouldn’t use a “SINGLEEVENT” shortcode on that page. Instead it should be an “EVENTLIST” shortcode.

From looking over some other pages on your site, it looks like you have other pages with lists of events that belong to specific categories. You probably want to have a similar shortcode on that page.


bkavanaugh

November 29, 2019 at 8:11 am

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Josh

  • Support Staff

November 29, 2019 at 8:19 am

In its simplest form you put:

[EVENT_LIST]

on the page. That will result in a list of all upcoming events. So you might want to filter the list to show only the events that belong to a specific category. To do that, you can add a parameter to the shortcode, like this:

[EVENT_LIST category_identifier=your_category_identifier]

You’ll replace “your_category_identifier” with the actual category identifier. You can get the category identifier from the edit event categories page.

Please note: If no upcoming events are assigned to the category, no events will be displayed. If you find there are no events displayed on the page, you’ll go to edit the applicable events and assign them to the category.

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Updated by  Josh 1 week, 6 days ago ago

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