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Event Espresso Claims I'm Unsupported

Posted: July 2, 2013 at 11:13 am

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Rob Reese

July 2, 2013 at 11:13 am

I can’t upgrade b/c it says I need a valid support license key.
My key is valid – copied right off the event espresso site.
I even tried deleting it from within my wordpress site – & saving – so there was none
Then re-entering it and saving … still get the same error message:
“There is a new version of Espresso Ticketing available. View What’s New with version 2.0.10.1. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”


Jonathan Wilson

July 2, 2013 at 11:19 am

Hi Rob,

I have reset your license key. Please remove the key from the field in your settings, save, then reenter the key and save again.


Rob Reese

July 2, 2013 at 11:45 am

This appears to have fixed the update / support issue. Thanks.


Jonathan Wilson

July 2, 2013 at 2:44 pm

You’re welcome. Glad it helped.

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