Support

Home Forums Event Espresso Premium Event Espresso 4 WordPress Current

Event Espresso 4 WordPress Current

Posted: August 1, 2018 at 2:35 pm


dangbird

August 1, 2018 at 2:35 pm

You have the correct Support License Key for Event Espresso – Calendar (EE 4.3+) but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.

I have had my key reset twice, but this error still shows and I cannot update plugin.

Do I need to uninstall Plugin and Re-Install after Reset?


Josh

  • Support Staff

August 1, 2018 at 3:28 pm

Hi,

I checked into this and what’s happening is the update server is getting pinged by 3 different domains (2 are ip addresses, one starts with “learn”) using the same key. The key is good for updates on only one site. If you can remove the key from 2 of the 3 sites we can reset the key again and you’ll be able to update on one of the sites.


dangbird

August 1, 2018 at 3:39 pm

Ok my mistake the OLD host was still running. Can you confirm that you show ONLY one SITE now, and if so RESET…?


Josh

  • Support Staff

August 1, 2018 at 3:43 pm

What I can do is reset now, and you can go to your site’s Event Espresso > General Settings page in the wp-admin and hit the save button. After you do that you can head over to the WP admin Plugins page and run the updates.


dangbird

August 1, 2018 at 3:50 pm

Hi Josh – This worked perfectly. I appreciate your simple fix, and patience with OUR Customer Error. We updated and are working perfectly.

Great Plugin.

The support post ‘Event Espresso 4 WordPress Current’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  dangbird 2 weeks, 3 days ago ago

Topic Tags

Notifications

This topic is:
pending
Do NOT follow this link or you will be banned from the site!