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Event Espresso 3: Payment Confirmation Email Not Sending

Posted: December 11, 2020 at 8:18 am


kevin l

December 11, 2020 at 8:18 am

Good morning!
We are currently using EE3 for one of our client’s websites. The Payment Confirmation Email Is not sending out to their customers after they have paid. We have “Send payment confirmation emails?” set to yes. We just wanted to reach out and see if anyone can give us a little hand with getting this sorted. Thank you all in advance!

-Abby


Tony

  • Support Staff

December 11, 2020 at 12:19 pm

Hi Abby,

Which payment method are you using?

Are the registrations showing as complete?

If you install a plugin such as WP mail logging and click to resend registration details (the envelope icon on the attendee list) can you see an email in the log?

In short, we are checking if an email is triggered but then not received.

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Status: closed

Updated by  Tony 2 months, 2 weeks ago ago

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