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mobloggy
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March 25, 2024 at 9:40 am
When one person registers multiple people, only the person who registered the group gets a detailed confirmation email that shows the event and venue details. The other people only get an email saying the name of the event with no details. Is there a way to edit the email so that everyone gets a detailed email confirmation.
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Rio
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March 25, 2024 at 8:47 pm
Yes, you can go to Message and edit the message you want to modify.
https://eventespresso.com/wiki/messages-system-working-with-message-contexts/
thanks
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mobloggy
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March 26, 2024 at 10:22 am
The primary register gets the “Registration Approved” Email Template. I can’t find the email template that is sent to the other attendees.
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Tony
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March 26, 2024 at 10:46 am
By default, they should all receive the Registration Approved message.
Can you add a screenshot of Event Espresso -> Messages -> Default Message Templates that shows your Registration Approved row message template row please?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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mobloggy
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March 26, 2024 at 11:14 am
This reply has been marked as private.
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mobloggy
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March 27, 2024 at 9:31 am
Not sure if you got the screenshots. I sent it as a private message since it contained information that I don’t want shown to the public.
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Tony
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March 27, 2024 at 12:07 pm
Hmmm, strange.
Can you create a test event with a free ticket on so I can view this please?
If you set the event to be password protected and just add the password here it will stop others from registering onto it in the meantime.
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mobloggy
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March 27, 2024 at 2:40 pm
This reply has been marked as private.
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Sam
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March 28, 2024 at 3:50 am
Hi there,
I’ve checked the above and can see the attendees got the details wrapped within the three dots.
Please check the screenshot here: https://tinyurl.com/2xrkt5sr
As mentioned above, there is no “Registration Approved” Email Template for attendees. Can I take a look at it?
Please fill out the form, so that we can take a closer look at it:
https://eventespresso.com/send-login-details/
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mobloggy
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March 28, 2024 at 12:28 pm
The issue is caused if attendees share the same email and it causes a chain. The first email in the chain will show all the details. All other emails in the chain will only show the 3 dots.
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Rio
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March 29, 2024 at 2:10 am
I was trying to replicate the issue but no luck. Where you able to send your log-in info so we can take a look?
https://eventespresso.com/send-login-details/
Can you also tell us if you did made any changes in the email? change shortcode or content or anything?
thanks
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