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Event Details Notifications Not Sending

Posted: August 14, 2019 at 12:23 pm


Matt Shane

August 14, 2019 at 12:23 pm

Hi all –

So I have clients saying that they are receiving payment confirmations for the events they sign up for but are NOT getting the Event Registration Details which is a separate notification. I installed mail logging and I do see that payment notifications are leaving the site but I am not seeing the second notification for Event Details (time, location, etc…). Can you help me out please? Thanks!


Josh

  • Support Staff

August 14, 2019 at 12:28 pm

Hi,

There may be a problem with your server configuration where scheduled tasks aren’t allowed to fire.

It may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request. This will change the way email notifications are triggered so instead of getting added to a queue to send a few minutes later, they’re sent right away.


Matt Shane

August 14, 2019 at 12:35 pm

Thanks Josh. I made the change and will monitor and let you know. I have been using EE for years on the same hosting plan and this is a new issue. Also its strange that your solution seems like a global one but the receipts are leaving without a problem. So that scheduled tasks is firing OK. Thanks!


Josh

  • Support Staff

August 14, 2019 at 1:04 pm

It’s not really strange because payment emails happen on a different trigger.

Instead of waiting and monitoring to see if the change in settings fixes this, you could set up a free, testing (set it to draft), event. Then register for it and check to see if the email is triggered.

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Updated by  Josh 6 days, 7 hours ago ago

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