Support

Home Forums Event Espresso Premium Event description does not match the event when sharing link on Facebook

Event description does not match the event when sharing link on Facebook

Posted: February 6, 2018 at 11:22 am


Jean Watson

February 6, 2018 at 11:22 am

When I copy the event URL and paste it in FB, the description is showing a different event. For example, this event: https://www.watsoncaringscience.org/event-registration/?ee=137 is showing the description from a past event; this one: https://www.watsoncaringscience.org/event-registration/?ee=129.

And when I use the “share this event” shortcode from my theme ([x_share title=”Share this Event” facebook=”true” twitter=”true” google_plus=”true” linkedin=”true” reddit=”true” email=”true”]), it links to the home page and reveals a random icon used on the page. However, this isn’t my primary concern.

I want to make sure when I share a specific event link on FB that it describes the actual event and shows the featured image.

Appreciate your help with this, thank you!


Seth Shoultes

  • Support Staff

February 7, 2018 at 9:49 am

It sounds like Facebook might be caching the details of the registration page. To get around this, you may need to create a page or post for each individual event, then link to the event from that page or use a single event shortcode to display the event details, then link to the new pages from Facebook.

Does that process make sense?


Jean Watson

February 7, 2018 at 11:56 am

Hmmm, would rather not do that if I don’t have to. Any suggestion on how to clear the FB cache? Thanks for your help.


Josh

  • Support Staff

February 8, 2018 at 7:59 am

I can advise to update to Event Espresso 4, which uses a more robust way of building links for events, which will avoid this issue with Facebook’s cache.

As noted earlier, in EE3 the event URLs look like these:
event-registration/?ee=137
event-registration/?ee=129

In EE4 the same events will have event URLs like these:
events/arts-health-humanity-conference—brighton-uk/
events/middle-eastern-nurses-partners-uniting-in-human-caring/


Jean Watson

February 12, 2018 at 3:45 am

Thank you for your recommendation, however I would prefer to keep EE3 at this time. Could you please help me fix this issue? I would appreciate it, thank you.


Jean Watson

February 12, 2018 at 3:57 am

I just ran Facebook Debugger and noticed that the page is redirecting to /event-registration. Any idea how to adjust that?
https://developers.facebook.com/tools/debug/sharing/?q=https%3A%2F%2Fwww.watsoncaringscience.org%2Fevent-registration%2F%3Fee%3D138
Testing on this page: https://www.watsoncaringscience.org/event-registration/?ee=138


Josh

  • Support Staff

February 12, 2018 at 6:25 am

To get around this with EE3, you will need to create a page or post for each individual event, then link to the event from that page or use a single event shortcode to display the event details, then link to the new pages from Facebook. This isn’t necessary with EE4.

The support post ‘Event description does not match the event when sharing link on Facebook’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 8 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!