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Event Datetimes, Venue and Slug information have gone missing from Events screen

Posted: June 9, 2021 at 6:36 am


codingforsail

June 9, 2021 at 6:36 am

Hi,

Shot Loom video to explain this. The Event Datetimes, Venue and Slug information have gone missing from Events screen for one user. The video shows the New Event screen but is also the same when you edit an event:

https://www.loom.com/share/1b64918a8bf74936b0759f2bc97f8570?sharedAppSource=personal_library

Was working fine until this morning but then suddenly changed.

Any ideas?


Tony

  • Support Staff

June 9, 2021 at 9:06 am

Hi there,

It could just be my eyes, but when you switch to the other user the browser scroll bar looks shorter (meaning a longer page) when you view the event editor.

The metaboxes are drag and drop so can you check if the Event Tickets and venue metabox has been dragged over into the sidebar on the right, possibly at the bottom.

Here is a quick example: https://monosnap.com/file/FVz1d0bGkGdFa52zTrXgcpC2VDSK5c


codingforsail

June 9, 2021 at 9:22 am

Thanks Tony. That’s exactly what’s happened. Not your eyes.
Best wishes,
Anita


Tony

  • Support Staff

June 9, 2021 at 9:33 am

Ah, awesome, nice easy fix.

The fields loading in the screen options was also a clue, if they weren’t loading at all for some reason then EE would normally remove them from the options too.

Anyway, any further issues just let us know 🙂

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