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Event Datetimes and Tickets limits

Posted: April 10, 2018 at 8:38 pm


Panamahaceyoga

April 10, 2018 at 8:38 pm

It’s there a limit of datetimes and tickets that I can add to a single event?

I’m trying to create an event with ~30 datetimes, each of them have a ticket, when I try to save the event ~60% of them get saved, the rest dissapear from the form. I tried to add them again, nothing.


Josh

  • Support Staff

April 11, 2018 at 10:16 am

Hi there,

Your web server has a max_input_vars limit which will limit the number of datetimes and tickets you can add to an event. You can contact your web host and request they raise that limit, or if you’re comfortable with doing this yourself you can follow this guide:

https://diywpblog.com/how-to-increase-max-input-vars/


Panamahaceyoga

April 11, 2018 at 11:24 am

Thanks Josh, that worked, please consider a big red warning about this after the plugin installation or limit / show a warning on the event creation form accordingly to the servers limit.

I saw that you are making a check on the maintenance page, but doesn’t seem to be enough.

Thanks again for the help.


Josh

  • Support Staff

April 11, 2018 at 1:30 pm

The plugin normally does show a warning, I’m not sure why you did not see it.


Tony

  • Support Staff

April 11, 2018 at 1:33 pm

We don’t actually check on the maintenance section, its just shown various setting from your server and max_input_vars is just one of those 🙂

However we do already check for the current inputs and the max_input_vars setting on your server when editing an event, if you exceed the number of inputs this should show – http://take.ms/GGVct

That function relies on the Heartbeat API and no JS errors being thrown in the admin.

Has the heartbeat api been disabled on your site and if you open Chrome Dev Tools on the event editor, do you see any errors in the ‘Console’ section?


Panamahaceyoga

April 11, 2018 at 1:58 pm

No, i haven’t disabled Heartbeat and I’m not getting JS errors on my console.

I never got the warning from the plugin, I was allowed to enter all the data and then submit. I tried this again with the max_input_vars=1000.

I do have some max_input_vars error on my server log, but that’s fixed now.


Tony

  • Support Staff

April 13, 2018 at 7:03 am

Hmm, strange.

I can reproduce that on one of my sites but not the others and have created a ticket to investigate further.

Which PHP version are you running on the server?

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Support forum for the Multiple Event Registration add-on.
Documentation for Multiple Event Registration Add-on
http://eventespresso.com/wiki/multiple-event-registration-add-on/

Status: publish

Updated by  Tony 6 days, 21 hours ago ago

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