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Event Data Change results in new registrants not being captured in list

Posted: April 7, 2019 at 7:15 am


spoling

April 7, 2019 at 7:15 am

I had to change the date of an event and I also had to restore my site from a backup. I am not sure which caused the problem, but I have emails showing me that several people registered for an event, but these folks don’t show up in the Registration list or downloaded file. Now I don’t even have their emails in order to ask them to register again. Where can I get the data that was lost?


Tony

  • Support Staff

April 8, 2019 at 7:16 am

Hi there,

I had to change the date of an event

This wouldn’t have done very much in terms of EE, certainly wouldn’t have lost data.

and I also had to restore my site from a backup.

So did you restore a database backup, files or both?

All of your event, registration, message etc data (in fact ALL of the EE data) is stored within the database, so if you restore a copy of the database from before the registrations were made you’ll lose those registrations.

Where can I get the data that was lost?

If you have restored a backup of the database that’s the only place the data is stored, so unless you have a backup of the database from BEFORE you restored your site (or your host has one) you can’t pull that data back as you’ve removed it from the database.

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Updated by  Tony 2 months, 1 week ago ago

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