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Event Check in Function – does this only work when the event is live

Posted: August 3, 2015 at 9:30 am

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Valerie Kutchey

August 3, 2015 at 9:30 am

The Event Checkin tab in the registration section doesn’t appear to work. Is this because my event is in the future? Do I need an additional plugin to make it work?
Thanks.


Tony

  • Support Staff

August 3, 2015 at 9:45 am

Hi Valerie,

Can you explain what you mean by it doesn’t appear to work please.

For example does it show an error message or a blank page?

After clicking the Check-In tab, are you selecting the event from the dropdown and clicking ‘Filter’?


Valerie Kutchey

August 12, 2015 at 8:07 am

Hi Tony,

I did select the events and see where I can “check” the box next to registrants name. But how to “save” the checkmark…are you supposed to hit the “apply” button?

Thanks.


Tony

  • Support Staff

August 12, 2015 at 8:17 am

When you click the check-in icons – http://take.ms/hc9cX

You are actually changing the status of the check-in.

X = no check-in record (never been checked in/out)
Ticket = checked-in
Empty checkbox = checked-out

If I click the checked in icon for the bottom attendee, it checks them out – http://take.ms/o3NH8

Refresh the page and the you’ll see the check-in/out was saved

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