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facial_acupuncture
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November 21, 2019 at 4:21 pm
I recently migrated my client’s site to GoDaddy’s Managed WordPress hosting, where we discovered the problem with caching affecting the event cart, causing it to show an empty page. I deleted the cache file per instructions I found on the forums, and now it seems to be working fine EXCEPT for on my Safari browser (Mac OSX). Are there any known issues with Safari and the event cart? This is the events page of the site in question: https://facialacupunctureclasses.com/events/
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facial_acupuncture
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November 21, 2019 at 5:35 pm
Actually it’s Safari v.12.1.2 on Mac OS Sierra (10.12.6)
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Josh
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November 21, 2019 at 6:17 pm
There are no known issues with Safari and the event cart. If you’d like you can try the cart on this site with Safari:
https://josh.eventespresso.com/events/sample-event/
Did the problem on the site start after moving the hosting to GoDaddy? I wonder if there may be a plugin on that site.
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Josh
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November 21, 2019 at 6:36 pm
Actually, after a few tries I did get a checkout page on your site with Safari. There may still be some caching happening on the site where the session isn’t maintaining state.
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facial_acupuncture
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November 22, 2019 at 7:29 am
Hmmm, so weird.
I was not the admin of the site before it moved, so I don’t know if there were any Safari specific issues. Safari on iOS is working fine as far as I can tell, it’s just my desktop. I will poke around a bit more and if I can’t get it figured out I will open a ticket with GoDaddy. Thank you!
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Josh
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November 22, 2019 at 7:39 am
This is a shot in the dark, but if you can try disabling the CDN that may help. At the very least you’ll be able to rule out whether the CDN is affecting anything there.
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facial_acupuncture
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November 22, 2019 at 11:48 am
Disabling the CDN did not help, so I went through the other plugins installed and after deactivating the plugin “Global Site Tag Tracking”, the cart seems to be working in Safari again. (There’s also another Google Analytics plugin installed, so I think there is some sort of conflict going on. As I mentioned, I am a new admin on the site, so I don’t know all the details of why things were set up this way.)
I am keeping my fingers crossed that it stays working! Thank you for all your help.
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