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Event Cancellation Question

Posted: April 22, 2015 at 10:49 pm


Anne Eglash

April 22, 2015 at 10:49 pm

Hello:
Next to a person’s events is a checkbox to cancel an event. After checking the box, nothing happens. How does this work?
Thanks.


Dean

April 23, 2015 at 5:51 am

Hi Anne,

Where about are you seeing this?

My guess is that you have the EE3 WP User Integration addon installed and you are looking at the My Events page? Is this correct? If so are you looking at the admin or front end?

If any of that is correct, you need to tick the box and then press the Cancel Registration button.

If that is not correct, please advise further.


Anne Eglash

April 23, 2015 at 8:48 am

I’m looking at it from the front end. When I tick the box, no cancel button appears. See screen grab at http://thepixelfarm.com/tmp/EE_eventCancelTmp01.png
Thanks.


Lorenzo Orlando Caum

  • Support Staff

April 23, 2015 at 1:10 pm

Hi Anne, it looks like a row at the end is missing. Here is what the default version appears like (see the end of the image):

https://eventespresso.com/wp-content/uploads/2012/01/espresso_my_events.png

Could you check to see if the content is there but hidden via CSS?


Lorenzo


Anne Eglash

April 27, 2015 at 10:08 am

You are correct, the whole bottom row is missing.
Looking at it in dev tools, I see:
.bottom_settings {
display: none;
}
This is shown as being directly on the page – not in any of the css files.
Any idea what could cause it?
Thanks.


Lorenzo Orlando Caum

  • Support Staff

April 27, 2015 at 11:04 am

Hi Anne,

Lets try working in reverse. Have there been any customizations to Event Espresso either via custom templates or the core?

If so, check these locations to see if there is some custom function that is introducing that:

/wp-content/themes/yourthemefolder/functions.php

/wp-content/uploads/espresso/custom_functions.php (this may exist if you created one or added it via the custom files add-on for Event Espresso 3)


Lorenzo


Anne Eglash

April 28, 2015 at 6:22 pm

Thanks Lorenzo:
As I recall, I hid the confirm buttons, but I have searched all the files multiple times and I can’t find any reference to having done it. I have also searched all the files for “bottom_settings” and the only one that has it is plugins\espresso-members\styles\my_events_table.css, and it is not hidden in that file.
There are no references to Event Espresso in my theme/functions.php nor child-theme/functions.php.
I don’t have /wp-content/themes/yourthemefolder/functions.php.
Could I send you a login so you could take a look?


Tony

  • Support Staff

April 30, 2015 at 4:38 am

Hi Anne,

If you can create a temporary login and send the credentials using this form:

https://eventespresso.com/send-login-details/

I’ll take a look.

As you mentioned above that the CSS code is within the page it sounds like this has been added to the my_event_page.php template.

This can be found within \wp-content\plugins\espresso-members\my_events_page.php

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