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Event cancellation

Posted: March 14, 2018 at 6:20 am


March 14, 2018 at 6:20 am

My events are courses with an instructor and a small number of attendees. Sometimes (usually because of too few registrants) an event has to be cancelled. If I select all registrants and cancel their registrations, the instructor gets n similar messages, and I still have to cancel the event. Could event cancellation please trigger a message that would automatically send a standard message to all registrants with a copy (or a variant message) to the instructor?


  • Support Staff

March 14, 2018 at 9:04 am

Hi there,

Those actually need to happen in separate requests due to server constraints.


March 14, 2018 at 11:28 am

I’m disappointed that you don’t take your clients’ reasonable requests seriously. You have Default Message Templates that include a message to the Event Admin and a different one to each registrant. Why couldn’t you add one called “Cancel Event” and let the user customise it?


  • Support Staff

March 14, 2018 at 12:21 pm

The reason is because currently there isn’t an even status level context for the message types. They are currently limited to Registration and Payment contexts.

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