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Event Calendar Not Loading

Posted: September 29, 2021 at 6:04 pm


WNH-EMSIPSB

September 29, 2021 at 6:04 pm

Hello,

We’re having problems with the events calendar add-on. We get the spinning gear, but the events don’t seem to load.

https://health.hawaii.gov/emsipsb/injury-prevention/suicide-prevention/events-and-trainings/

We would appreciate any help you can provide.


Tony

  • Support Staff

September 30, 2021 at 4:00 am

Hi there,

The spinning cog staying on the page means the ajax request in the background to pull in the events has failed. I had a look on your site and can see the failed request:

https://monosnap.com/file/xhcx1SbcQaNVWSimwXP18DSweGjIIO

However, that critical error should have added an entry into your server error logs to give some details on what the error actually is, can you check your site error logs for any ‘fatal error’ entries?

Your host will usually have a section for you to view any error in your control panel, or if you have FTP access to the site they are usually in an error_log or similar file.


WNH-EMSIPSB

October 6, 2021 at 9:02 pm

This is from our error log:

161.221.246.16 – – [06/Oct/2021:15:09:24 -1000] “GET /emsipsb/wp-admin/admin-ajax.php?action=get_calendar_events&noheader=true&start_date=1632650400&end_date=1636279200&show_expired=false&event_category_id=25&event_venue_id=&iframe= HTTP/1.1” 500 178 “https://health.hawaii.gov/emsipsb/inj
ury-prevention/suicide-prevention/events-and-trainings/” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.21

We appreciate any help you can provide!


Tony

  • Support Staff

October 7, 2021 at 2:43 am

Hi there,

That’s your apache access/error log rather than PHP errors.

Any other logs?

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