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Event admin not receiving payment received emails now

Posted: March 3, 2016 at 10:59 am


KIROS

March 3, 2016 at 10:59 am

Some time within the last week or so, I (event admin) stopped receiving Payment Received emails. My concern is that our registrants are also not receiving their payment confirmations. I have checked EE/Messages/Payment Received, and Event Admin is bolded.

Can you tell me what may have occurred? Thank you!


Lorenzo Orlando Caum

  • Support Staff

    •

March 3, 2016 at 12:50 pm

Hello,

Event Espresso does not sent out its own emails. It uses wp_mail which is a core WordPress function which then in turn uses the local email server. If you are using shared web hosting, then I recommend setting up a transactional email service such as Send Grid or Postmark app.

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

There is a step by step guide for SendGrid available here:

https://gist.github.com/lorenzocaum/4677f472b012a5a88630

If you are already using a transactional email service, then the next thing would be to check to see if any notifications are arriving to a filtered folder in your inbox.

—
Lorenzo

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Updated by  Lorenzo Orlando Caum 8 years, 2 months ago ago

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