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John Baltz
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November 29, 2017 at 3:51 pm
If logged into the website as an Administrator and register for an event then when visiting the page with the [ESPRESSO_MY_EVENTS] short code it will show registered events.
If logged into the website as a normal user and register for an event, then when visiting the page with the [ESPRESSO_MY_EVENTS] short code it is blank.
Ideas?
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Tony
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November 30, 2017 at 2:58 am
Hi there,
When you log in as a subscriber, are you registering using details that match the user account details?
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John Baltz
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November 30, 2017 at 11:30 am
Yes, If I log in using my standard user (subscriber) ID and go register for an event the name and email that comes up on the verification form is correct.
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John Baltz
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November 30, 2017 at 1:28 pm
The registrations are also showing up in the Registration Checklist correctly.
Today I went through and turned off all the plugins but those from Event Espesso and registered with the subscriber ID again. The registration went through just fine. Shows up on the checklist, but when I go to the [ESPRESSO_MY_EVENTS] page it still just says “You have no events yet”
However if using an Administrative ID all works as it should.
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Josh
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November 30, 2017 at 2:17 pm
Hi John,
May I ask is your WordPress site part of a Multisite network or is that a single site installation?
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John Baltz
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November 30, 2017 at 3:34 pm
Single site.
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Josh
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November 30, 2017 at 4:26 pm
Can you go to Event Espresso > Registration Forms > User Integration Settings and check what’s set for the “Always sync contact information with WP user profile?” option? If that’s set to No, you can try setting that to Yes, then test a registration again with that subscriber account.
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John Baltz
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December 1, 2017 at 10:51 am
Just checked the “Always sync contact information with WP user profile?” status and it was already set to Yes.
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Josh
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December 1, 2017 at 1:14 pm
Would you be able to complete the secure form on this page so we can investigate further?
https://eventespresso.com/send-login-details/
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Josh
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December 27, 2017 at 1:07 pm
Hi John,
We received the form but I’m afraid the FTP credentials you sent go to an empty folder on your server. Can you fix that so it goes to the wp-content folder on your site or resend? Also, I did check and the registrations are getting synced to user accounts (at least the user accounts I checked). Do you have the User ID of the user account that doesn’t show the events on the events page?
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