Support

January 9, 2019 at 5:14 am

Hi there,

Have those users registered onto an event using details that match their WP user account?

January 9, 2019 at 12:26 pm

Go to Dashboard -> Users.

Find a user that is reporting this problem in the user list and click to edit them.

At the bottom of the profile, you should see an ‘All Registrations for this user’ section, do they show registrations there?

January 10, 2019 at 8:33 am

For one of my test user accounts, yes, there are 3 registrations.

And that account shows “You have no registrations yet” in the same location as the others? I’m assuming on the front end using the ESPRESSO_MY_EVENTS shortcode?

You can either log into that account to view the front end, or use the User Switching plugin to do so.

For another test account, there is no EE data at all. Also no EE data for the wp user acct of one of our complaining customers.
Is this happening because I turned off “Always sync contact information with WP user profile?” in the User Integration Setting tab?

If they made the registration using different details for ‘First Name’, ‘Last Name’ and ‘Email’ from the personal information question group, then Yes, thats why they don’t show up.

With that setting disabled, only registrations made with the exact same details as the WP User account will show in their my events section.

January 11, 2019 at 4:41 am

How can I get the registrations to sync?

Once the registration has been made, you can’t, at least not without changing the contact used for the registration.

If the customer were to change her WP user First and Last Name to match her EE acct, would her registrations appear?

No, I’ll explain.

When you register onto an event you provide EE with First Name, Last Name and Email address and EE uses that info to create a ‘Contact’ containing that data, that contact is then linked to the registration. As you add more registrations using those details, the registrations are linked with that contact.

When you have the WP User add-on the contact is linked to your WP User account, so the My Event section basically pulls in the EE contact linked to your WP User account and then pulls the registrations linked to that contact. If you use different contact details on a registration, its linked to a different contact, changing your WP User account to then match those details, does not link the contact to the account.

The odd part of the above is that your test account shows registrations in the admin, but not on the front end as its pulling the registrations from the contact in both of those cases.

I’m assuming your test account registrations are using the same details contact as the test account?