Support

February 1, 2013 at 1:53 pm

Hi Chris,

Check the Event Espresso > General Settings > Email Settings. You may have it set to send emails after payment is received.

Also, your server may need to authenticate the emails before sending. I would recommend installing an SMTP plugin and providing the proper credentials or using a Gmail account in the SMTP account settings.

February 1, 2013 at 2:19 pm

I am having a problem with this today after running an update.

I have tested using the WP SMTP plugin and WordPress is sending emails with no issue.

I’ve enabled confirmation emails, toggled using fancy headers, tried registering and waiting for confirmation, mailing attendees function, resending confirmation function, even set up a dummy event with only name and email to test. Nothing is working.

Not surehow to remedy this.

February 2, 2013 at 4:44 am

Hi guys,

Regarding the emails, we have not come across any issues with emails not going out after 3.1.30. I have been testing this on my live test server and have received all emails.

Has everyone checked spam folders?

@evan – can you link your site please? I would like to test registrations and see if I receive anything.

@chris – can you set up a free event I can test please? Or set an event to send emails before payment received.

Not sure what the .36 is?

Me either, but it shouldn’t be there, I have raised a ticket for the devs to get that removed.

Kindly help us create an email confirmation with an image.

Images can be added to emails. Is it just because the email you received doesn’t contain a viewable image? If so have you allowed images in your email client? It is standard practice for email clients to hide images unless allowed to show them by the user. We have no control over that.

February 2, 2013 at 9:57 am

Chris,

I just tried that event and nothing came through. Can you try to send me the email using the resend email button in the attendee overview?

February 2, 2013 at 10:04 am

Deactivated and reactivated*

February 2, 2013 at 11:57 am

Thanks Bill. We were having problems sending emails from our server as well and Postmark really helped. We just found a new service called Mandrill, by Mailchimp, that we are going to be moving to sometime next week. Mandrill has much better delivery analytics and tracking than Postmark and is priced much lower than Postmark.

We also released a plugin for Postmark in our pre-release download page: https://eventespresso.com/support/documentation/pre-release-downloads/

We will be releasing a Mandrill plugin very soon as well.

February 2, 2013 at 3:45 pm

I didn’t get anything at all. That function uses the standard wp_mail() to send the email. So it sounds like something outside of Event Espresso and WP is blocking outgoing emails. I would recommend using an SMTP plugin, Postmark, Mandrill, or talking to your hosting provider to see if something else is going on.

February 4, 2013 at 9:37 am

Maybe the contact form you are using is overriding or conflicting with the wp_mail function? What contact form plugin are you using? Or is the contact form built into the theme?

Like I said before, Event Espresso uses built-in WP methods for sending email. If something is overriding those methods, then it may cause the wp_mail() function and Event Espresso to not work properly.

February 4, 2013 at 12:00 pm

I don’t think anything has changed on our side, as far as the emails are concerned. I would recommend trying the Postmark addon that we created to see if that helps. You can also get a display of all the errors that are happening when it runs, which might be useful for debugging this issue. Another option would be to turn on debugging in Event Espresso and your wp-config.php file to see if there is anything happening behind the scenes that may be causing issues.

This is what I use for my debugging settings in the wp-config (be sure to replace define('WP_DEBUG', 1); with the following code):

ini_set('display_errors', 'On');
error_reporting(-1);
define('WP_DEBUG', 1);
define('WP_DEBUG_DISPLAY', 1 );
define('WP_DEBUG_LOG', 1 );  //  TRUE    FALSE

The debug log, if enabled, will create a debug.log file in your wp-content directory.

February 4, 2013 at 5:03 pm

Chris it looks like you need to set up the postmark plugin settings.

February 4, 2013 at 5:46 pm

These are the two main errors I am seeing:

Date Feb 04, 2013 11:42PM

Message Sender signature not defined for From address

Date Feb 04, 2013 11:41PM

Message Reply To address “” is invalid

February 6, 2013 at 12:29 pm

Hi there,

There are many factors here that can come into play when the email hook is supposed to fire. If one thing is off, the code that fires off the email will not execute (this is by design, as we shouldn’t be sending out payment notifications if someone hasn’t paid for example)

Can you check the email settings in Event Espresso>General settings and let us know what they’re set to?

Also, what is the default payment status set to on the General settings page?

Which payment gateway(s) are you using?

Are there any template or gateway files from a prior version in either /wp-content/uploads/espresso/templates or /wp-content/uploads/espresso/gateways.

If you have any add-ons installed, are these the very latest version numbers?

February 6, 2013 at 3:54 pm

Thanks for checking. Can you send emails manually via the admin (by clicking on the little envelope icon?)

What plugins are installed on this site?

Have you checked in the spam folder for Registration confirmations?

February 8, 2013 at 8:32 am

Hi Chris,

The envelope icon button is in a column under “Actions” on the right hand side of the screen when you are viewing attendee reports. There’s a screenshot in the documentation:

https://eventespresso.com/wiki/attendee-reports/

If you try sending out an email manually and it works, that will help narrow down the problem. I would suggest creating an attendee record with your email address so it sends to you. If you do not get the manually email, please also check your spam folder.

February 8, 2013 at 11:28 am

Hi Chris,

I saw that you sent us log in creds, so I thought I’d log in and take a look.

It turns out that the problem was caused by having two email addresses in the “Primary contact email” field on the Event Espresso>General Settings page.

This will cause the “Reply to:” address to be invalid and the emails will fail to send out.

I removed one of the email addresses and tested the emails and they’re working as expected.