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sawdustartfestival
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August 21, 2019 at 5:55 pm
Hello,
Have been getting some errors when clicking on events to update them, Example of error log: [15-Aug-2019 20:51:00 UTC] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /public_html/wp-content/plugins/event-espresso-core-reg/core/db_models/EEM_Base.model.php on line 4252
And also when trying to preview the html ticket I get this by email: Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Pods – Custom Content Types and Fields.
First, visit your website (https://sawdustartfestival.org/) and check for any visible issues. Next, visit the page where the error was caught (https://sawdustartfestival.org/wp-admin/admin.php?page=espresso_messages&message_type=ticketing&messenger=html&context=registrant&GRP_ID=23&action=preview_message&preview_message_nonce=8325cbe410) and check for any visible issues.
Are these related and is there a way to correct it?
Thank You, Troy
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Tony
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August 22, 2019 at 3:52 am
Hi Troy,
Have been getting some errors when clicking on events to update them, Example of error log: [15-Aug-2019 20:51:00 UTC] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /public_html/wp-content/plugins/event-espresso-core-reg/core/db_models/EEM_Base.model.php on line 4252
This is basically saying the script didn’t have enough time to complete what it was doing before the max_execution_time value set on your server was reached. There are lots of possible reasons for this but its often due to using a shared server under load.
One option is to increase the max_execution_time value set on the server to give the scripts more time to finish. You’ll often find settings for this in your host’s control panel but if not I recommend contacting them and asking them to increase the limit for you.
In this case, WordPress caught an error with one of your plugins, Pods – Custom Content Types and Fields.
Can you check the error logs around the same time you preview a ticket?
The message your getting happens when a fatal error is being thrown which would usually be logged, it sounds like the Pod’s plugin is loading on the preview and throwing a fatal (likely because its expecting something to have loaded that hasn’t).
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