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Errors occurring during registration

Posted: December 7, 2022 at 11:17 am


naturebus

December 7, 2022 at 11:17 am

Hello. Some of our registrants are getting a blank screen when selecting an event, or using a password to get into a password protected event. In other situations, they enter the password for the pw protected event and the page just reboots. The first five years everything went smoothly with our website and event espresso plugin. For the past 6 months we have encountered this and other related problems, mostly on our registrants end. Please help! Thank you!


Tony

  • Support Staff

    •

December 7, 2022 at 1:50 pm

Hi there,

If you check the servers error logs can you see any errors from Event Espresso around the time those registrations reported issues?

White screens would generally be fatal errors and they should show up error logs.

Any security plugins enabled?


Tony

  • Support Staff

    •

December 8, 2022 at 9:28 am

Hi there,

Just noting here that I replied to your emails regarding this issue.

If you can follow up via email we can troubleshoot this further.

The support post ‘Errors occurring during registration’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 1 year, 4 months ago ago

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