Support

July 17, 2014 at 9:36 am

I have problems with any payments via Paypal. If the event is free I have no issue. But once user pays via Payapl (the only method of payment) then they are returned to the site and the payment status reads incomplete.

I have gone through your forums and tried all the solutions below but still cannot get any transactions that use Paypal to read anything other than incomplete. Every transaction which is paid by Paypal is marked as “Payment Status: Incomplete” when the user is sent back to the site. BUT Paypal sends me an email showing that the payment was indeed successful.

I have tried the following solutions from your site:
1 – ensuring Paypal IPN is enabled and set to transactions page in Paypal
2 – transactions page is public, published, contains correct shortcode
3 – transactions page is using simplified txnpage.php as template
4 – cURL installed on server
5 – site is live, using live paypal
6 – logs folder in wp-content\uploads\espress\logs permission is set to ‘777’
7 – No VAT/Sales Tax in Paypal has been set

Looking in Paypal’s IPN history I see ALL transactions and each has the 200 code so no issue with any blocking of IP or firewall. I can see the transaction does occur and is sent back to transactions page and logs in Event Espresso confirm this in both the ‘espresso_log.txt’ and ‘paypal.ipn_results.log’.

Here is what my log shows:
===================================
[07/17/2014 5:23 PM] – Errors from IPN Validation:

Using BUILT-IN PHP curl methods
key = mc_gross
value = 1.00
key = protection_eligibility
value = Ineligible
key = item_number1
value =
key = payer_id
value = 57EAC7TAD49XW
key = tax
value = 0.00
key = payment_date
value = 02:27:50 Jul 17, 2014 PDT
key = payment_status
value = Completed
key = charset
value = gb2312
key = mc_shipping
value = 0.00
key = mc_handling
value = 0.00
key = first_name
value = Doris
key = mc_fee
value = 0.54
key = notify_version
value = 3.8
key = custom
value =
key = payer_status
value = verified
key = business
value = diane@bych.sg
key = num_cart_items
value = 1
key = mc_handling1
value = 0.00
key = verify_sign
value = As-f21gcr6j05zMb4a6X6TGMPqXrAeLAlS7W4l48BrYi4iYpYTceGcG.
key = payer_email
value = newton@ccg.sg
key = mc_shipping1
value = 0.00
key = tax1
value = 0.00
key = txn_id
value = 7KE40642GL350651B
key = payment_type
value = instant
key = last_name
value = Chai
key = item_name1
value = Member Pricing for Cardio Test Class. Attendee: Newton Zheng
key = receiver_email
value = diane@bych.sg
key = payment_fee
value =
key = quantity1
value = 1
key = receiver_id
value = QU8D4PGQ2DMCA
key = txn_type
value = cart
key = mc_gross_1
value = 1.00
key = mc_currency
value = SGD
key = residence_country
value = SG
key = transaction_subject
value =
key = payment_gross
value =
key = ipn_track_id
value = 8d4aa6b142d16
Success Setting host: https://www.paypal.com/cgi-bin/webscr
Success Setting request type to post
Success Setting post fields: mc_gross=1.00&protection_eligibility=Ineligible&item_number1=&payer_id=57EAC7TAD49XW&tax=0.00&payment_date=02%3A27%3A50+Jul+17%2C+2014+PDT&payment_status=Completed&charset=gb2312&mc_shipping=0.00&mc_handling=0.00&first_name=Doris&mc_fee=0.54&notify_version=3.8&custom=&payer_status=verified&business=diane%40bych.sg&num_cart_items=1&mc_handling1=0.00&verify_sign=As-f21gcr6j05zMb4a6X6TGMPqXrAeLAlS7W4l48BrYi4iYpYTceGcG.&payer_email=newton%40ccg.sg&mc_shipping1=0.00&tax1=0.00&txn_id=7KE40642GL350651B&payment_type=instant&last_name=Chai&item_name1=Member+Pricing+for+Cardio+Test+Class.+Attendee%3A+Newton+Zheng&receiver_email=diane%40bych.sg&payment_fee=&quantity1=1&receiver_id=QU8D4PGQ2DMCA&txn_type=cart&mc_gross_1=1.00&mc_currency=SGD&residence_country=SG&transaction_subject=&payment_gross=&ipn_track_id=8d4aa6b142d16&cmd=_notify-validate
Success Setting Fain On Error
Success Setting return transfer
Success Setting Timeout
Success Setting verbose mode
Errors resulting from the execution of curl transfer: Protocol https not supported or disabled in libcurl[07/17/2014 5:23 PM] – FAIL: IPN Validation Failed . /cgi-bin/webscr : http://www.paypal.com
IPN POST Vars from gateway:
mc_gross=1.00, protection_eligibility=Ineligible, item_number1=, payer_id=57EAC7TAD49XW, tax=0.00, payment_date=02:27:50 Jul 17, 2014 PDT, payment_status=Completed, charset=gb2312, mc_shipping=0.00, mc_handling=0.00, first_name=Doris, mc_fee=0.54, notify_version=3.8, custom=, payer_status=verified, business=diane@bych.sg, num_cart_items=1, mc_handling1=0.00, verify_sign=As-f21gcr6j05zMb4a6X6TGMPqXrAeLAlS7W4l48BrYi4iYpYTceGcG., payer_email=newton@ccg.sg, mc_shipping1=0.00, tax1=0.00, txn_id=7KE40642GL350651B, payment_type=instant, last_name=Chai, item_name1=Member Pricing for Cardio Test Class. Attendee: Newton Zheng, receiver_email=diane@bych.sg, payment_fee=, quantity1=1, receiver_id=QU8D4PGQ2DMCA, txn_type=cart, mc_gross_1=1.00, mc_currency=SGD, residence_country=SG, transaction_subject=, payment_gross=, ipn_track_id=8d4aa6b142d16,
IPN Response from gateway Server:
========================================

Any assistance would be greatly appreciated. Let me know if you need me to send you any further information or what I can do to resolve this. Thanks.