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Errors checking out with Square gateway

Posted: January 5, 2022 at 5:58 pm


careertraining

January 5, 2022 at 5:58 pm

After many problems using the WP gateways Square plugin, I switched to the official EE square plugin. (previous thread)

I’m having trouble with the new one too. On the checkout page, after checking the Square gateway, I get the following alert:

“It appears that Square checkout JavaScript was not loaded properly! Please refresh the page and try again or contact support. Square payments will not be processed”
It appears that Square checkout JavaScript was not loaded properly! Please refresh the page and try again or contact support. Square payments will not be processed

After a refresh I usually see the same text. If I click “Proceed to finalize registration” I get
“An error has occurred: No or incorrect nonce provided. Card nonce is required to process the transaction”
An error has occurred: No or incorrect nonce provided. Card nonce is required to process the transaction


Tony

  • Support Staff

January 6, 2022 at 3:06 am

Hi there,

Go to Event Espresso -> Payment Methods -> Square (the EE version)

Does it show any errors at the top of the setting section?

Under ‘Square OAuth’ you should see a disconnect button, click that and then reconnect to your Square account again.

Does that fix the error you are getting currently?


careertraining

January 9, 2022 at 10:13 pm

I forgot to clarify that this is happening in debug mode. Live mode checks out. I’ve already tried that a few times switching between live & debug mode, which hasn’t made any difference. The issue is consistent across production, live, and local development environments while in debug.


careertraining

January 12, 2022 at 6:22 pm

Figured it out, I didn’t realize that I needed to reconnect to square after changing to debug mode. Oops!

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