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creich
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January 12, 2017 at 7:45 pm
I am using Divi and EE4; I have had successful registrations in the past, including yesterday. Today my customers are receiving the error message “Your form data could not be applied to any valid registration” – despite being in the actual event when attempting to purchase tickets.
I have very little knowledge of code and am feeling very lost with this error. I have cleared my cache and ensured all themes and plugins are up to date. Please help!
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creich
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January 12, 2017 at 7:48 pm
Edit: my website is http://www.candicereich.ca and the event in question is http://www.candicereich.ca/events/taming-the-toddlerbeast
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Tony
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January 13, 2017 at 5:24 am
Hi there,
Thank you for the link to the event.
I just ran a test registration on the event without any problems, but the above error is likely due to caching.
Can you let me know which hosting provider are you using? GoDaddy Managed WordPress?
You mentioned you cleared the cache above, how?
Are you using a caching plugin or your hosts own caching?
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creich
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January 13, 2017 at 5:34 am
Hi Tony,
I discovered a post explaining that it was likely due to managed wordpress hosting at GoDaddy (https://eventespresso.com/topic/incompatible-with-godaddy-managed-wordpress-hosting/), so I contacted support. The support agent removed the culprit, however he mentioned that I will need to do this myself as it will happen again.
He said that I need an FTP client but I am unsure as to what to do.
Any suggestions to prevent this from happening again?
Thanks,
Candice
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Tony
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January 13, 2017 at 6:51 am
Do you know what he actually did on the site? Why will it happen again?
If he removed the object-cache.php file from the site it disables the caching and would prevent this from happening again, if he just cleared the cache then once its rebuilt, yes the same will happen.
GoDaddy, for some reason, will not allow you to set specific pages not to cache on their servers, its all or nothing (most of providers do allow you to exclude specific pages). You can’t cache eCommerce requests as they are all unique to the user so for GoDaddy managed hosting to work the object-cache.php must be removed.
Whilst we could remove that file for you using FTP (you would need to send the details over to us) we normally recommend you issue a ticket with GoDaddy to do it as they know their systems best.
However I am curious why the tech told you this would happen again, to me that suggests he simply cleared the cache when he should have disabled it.
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creich
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January 13, 2017 at 10:09 am
I am thinking he must have just cleared the cache, hence the concern that it will happen again. I asked that he delete it but perhaps he misunderstood my request.
I will issue a ticket with GoDaddy, but could you please tell me specifically what to ask, to ensure that it happens properly this time?
Thanks so much, I am really enjoying Event Espresso and will certainly be recommending it.
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Josh
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January 13, 2017 at 10:16 am
The specific task you ask them to do is you ask them to delete the object-cache.php file from the /wp-content/ directory of your website.
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creich
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January 13, 2017 at 10:16 am
Thank you very much.
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