Support

Home Forums Event Espresso Premium Error with Import Add on [Part 2]

Error with Import Add on [Part 2]

Posted: June 6, 2024 at 8:48 am


pathwise

June 6, 2024 at 8:48 am

My original post: https://eventespresso.com/topic/error-with-import-add-on/

So, I finally had a chance to do some troubleshooting. We have 100+ plugins on our website so it took some time.

The culprit is the LearnDash LMS – Event Espresso Integration plugin.

Should I reach out to LearnDash next? What are my next steps. 🙂

We are using PHP 7.4.33
WordPress version 6.5.4


Rio

  • Support Staff

June 6, 2024 at 6:33 pm

yes, they’re the best to contact with regarding to your error. By the way, have you tried using EE and just Learn Dash? did it work? if yes, you can start troubleshooting from there. and check what plugin is in conflict with learn dash.

thanks.


Tony

  • Support Staff

June 6, 2024 at 10:39 pm

Another option here is to just temporarily deactivate that LMS Event Espresso plugin and run the import, then enabled it again.

Do you regularly use the importer on the site? If not that’s going to be the quickest option currently.

Are there any other errors in the logs before the one you posted previously? It sounds like there’s an error being thrown when the importer set the registration status (that’s the only time I can see the LMS code hooking in) which is then breaking the batch process and it shows up as an issue w I th the batch… even though its not.


pathwise

June 7, 2024 at 2:20 pm

I probably will temporarily deactivate in the meantime as a work around. Good idea.

It seems to be the same error as before:https://snipboard.io/kDAjRp.jpg


pathwise

June 7, 2024 at 2:25 pm

Interesting. I changed the default registration status to pending payment from approved and it worked!


Rio

  • Support Staff

June 9, 2024 at 7:12 pm

thank you for sharing what was done.

thank you and have a wonderful day!

You must be logged in to reply to this support post. Sign In or Register for an Account

Event Espresso