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Error when updating to

Posted: July 20, 2021 at 3:57 pm


July 20, 2021 at 3:57 pm

When updating to Version 4.10.13.p we get this error:

An error has occurred:
Unable to upload the file. Either the path given to download from is incorrect, or something else happened. Here is the path given:
EEH_Sideloader – sideload – 247

Does something need to be fixed?


  • Support Staff

July 21, 2021 at 5:34 am

Hi there,

Hmm, so there’s nothing that really needs to be ‘fixed’ with this and I’ll explain why.

The error is from EE trying to download a translation file for your site, it uses your sites current locale and checks our repo for a .PO file for that locale. We don’t have an en_CA language file so the side loader fails to load the file.

The above error message you posted is only shown when EE tries to sideload the file (on initial install and each time the plugin updates) and also only if WP_DEBUG is enabled. Whilst we could check the file existed and just return without showing an error the whole idea behind the error you posted is to let you know that for some reason the side loader couldn’t load the file.

For now, you can dismiss that message and it wont show again until EE next updates and the side loader tries to download the file again, I’ll check into what we can do about this.


July 22, 2021 at 5:49 pm

Ok thank you


  • Support Staff

July 23, 2021 at 6:50 am

You’re most welcome.

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