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Error when trying to purchase a ticket on our website

Posted: January 18, 2017 at 9:29 am

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BD Guild

January 18, 2017 at 9:29 am

An error has occurred:
Your form data could not be applied to any valid registrations.

No matter what type of ticket I try to purchase, I receive this error from Event Espresso after submitting my registration info.


Tony

  • Support Staff

January 18, 2017 at 10:05 am

Hi there,

That error usually means there is caching enabled on the site (either through a plugin or your host) or theres a fatal error being thrown during the ajax request.

So, do you have caching enabled currently?

Do you have access to the server error logs? If so check within those to see if any errors are being thrown by EE.

If not you’ll need to enable WP_DEBUG, you can use this snippet:

https://gist.github.com/Pebblo/8787f5530ea777c84aaf62f075e55b32

Within your wp-config.php file to log errors so we can see if any are being thrown.

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