That error usually means there is caching enabled on the site (either through a plugin or your host) or theres a fatal error being thrown during the ajax request.
So, do you have caching enabled currently?
Do you have access to the server error logs? If so check within those to see if any errors are being thrown by EE.
If not you’ll need to enable WP_DEBUG, you can use this snippet:
Within your wp-config.php file to log errors so we can see if any are being thrown.
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