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Error when creating multiple registrations

Posted: March 21, 2016 at 7:35 pm

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Glen Morrow

March 21, 2016 at 7:35 pm

Hi folks
We had an error when someone tried to register 3 people for one event. The error says at the bottom there is an invalid primary registrant, but it looked ok from our end. I’ve attached a pic of the error message.

The 3 registrations showed up as Abandoned.

Error message from EE4 when registering multiple people for one event.

Thanks guys for any help.

Cheers, Glen


Tony

  • Support Staff

    •

March 22, 2016 at 9:18 am

Hi Glen,

Had the user ran any other registrations before the above?

Did they leave the above registration for a long period of time before finalizing the registration? (Select tickets and then come back to the page later)

If you look within the servers error logs around the time the registration was made do you see any error relating to Event Espresso?
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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by Tony 8 years, 9 months ago ago

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