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Error Upgrading to 5.0

Posted: September 3, 2024 at 6:46 am

Viewing 6 reply threads


Matt

September 3, 2024 at 6:46 am

Good morning!
I’ve just moved up from 4.9.x to 5.0.20 and was put into Maintenance Mode with a request to update the database. So I’ve backed up the DB and run the DB Update but I get this error. Running WP 6.5 & PHP 8.0.

Asked this before and the last question was, “Did I have any add-ons?”. I responded, but received no response, that I have:
Event App Customization
Grid View Template
Multi Event Registration
Promotions
WordPress Users Integration

{“error”:”\n
\n\t
The requested page route does not exist for the Maintenance admin page.<\/span> EE_Admin_Page – _verify_routes – 952<\/sup>\n\t <\/p>\n <\/div>\n

{“error”:”\n
\n\t
The requested page route does not exist for the Maintenance admin page.<\/span> EE_Admin_Page – _verify_routes – 952<\/sup>\n\t <\/p>\n <\/div>\n

Any help would be great.

Thanks
Matt


Sam

  • Support Staff

September 3, 2024 at 7:32 am

Hi Matt,

I’ve checked your last reply but cannot find the login details.

Can you please share the login details again so that we can take a look at it: https://eventespresso.com/send-login-details/


Matt

September 3, 2024 at 11:04 am

This reply has been marked as private.


Sam

  • Support Staff

September 3, 2024 at 12:07 pm

Hi Matt,

I can understand your concern but this is not a common issue for us, it is something unique so we need to test that to see what exactly causing the issue for you. So if possible can you create a staging website where we can check the issue?

If you can’t do that as well you can try the basic troubleshooting method here: https://eventespresso.com/wiki/troubleshooting-checklist/


Tony

  • Support Staff

September 3, 2024 at 1:27 pm

This reply has been marked as private.


Matt

September 16, 2024 at 1:29 pm

This reply has been marked as private.


Tony

  • Support Staff

September 16, 2024 at 2:55 pm

Nice find, I’ll add this to my notes.

Any further issues just let us know.

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