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vceft
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August 26, 2024 at 1:10 pm
I’m trying to increase the number of tickets available for an event that had reached its maximum number sold (from 15 to 17). When I edit the 15 to 17, I get an “error updating ticket” message. Ticket sales don’t close for another couple months. Any idea what I might be doing wrong?
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Rio
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August 26, 2024 at 7:22 pm
Can you tell us your site information?
please provide the EE version you’re using,
PHP version and WP version.
Can you also do some troubleshooting?
Add this block on your wp-config.
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
if ( WP_DEBUG ) {
@ini_set( 'display_errors', 0 );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
}
Check the guide here. https://eventespresso.com/wiki/troubleshooting-checklist/
After enabling the log, can you do the process you did. You will then be able to catch the error log found on your domain.com/wp-content/debug.log
Lastly, kindly do some plugin/theme debugging?
You can use https://wordpress.org/plugins/health-check/ or any similar plugin.
You can do the above using Troubleshooting mode:
Tools -> Site Health -> Troubleshooting -> Enabled Troubleshooting mode.
That will disable all plugins and switch to a default theme and then allow you to enable specific plugins troubleshooting mode. Once disabled you will revert back to the current state.
Thanks
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vceft
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September 9, 2024 at 3:02 pm
Sorry for the delayed response…
I’m using EE version 5.0.26.p, WP 6.6.1, PHP 7.4.33.
I’ve added the code to the wp-config.php file, but then when I go to https://vceft.ca/wp-content/debug.log, I just get a 404 error.
In the meantime, I’ve installed the Health Check plugin. Will see if that gives an ideas…
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Tony
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September 10, 2024 at 6:27 am
Hi there,
Your site has WordPress installed within a subdirectory, we recently had a report of issues with GraphQL (which is what we use to update the tickets/datetimes in the Advanced Editor) failing when WordPress is installed in a subdirectory.
We are currently investigating this and will update as we know more.
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vceft
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September 16, 2024 at 3:04 pm
I just tried duplicating an existing event and changing dates, etc. and keep getting that same error. So I tried creating a new event and, even in that, when I try adding a venue, I get the same error.
Please let me know how you’re progressing on finding a solution. Thanks.
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Tony
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September 19, 2024 at 3:33 am
Hi there,
We found the issue causing this and pushed a fix in version 5.0.27.p
If you don’t see the update available on your site just yet then go to Event Espresso -> General Settings. Make no changes and just hit save to force an update check.
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vceft
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September 19, 2024 at 12:49 pm
Thank you! It seems to be working now.
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Tony
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September 19, 2024 at 3:28 pm
You’re most welcome, thank you for letting me know it worked.
Any further issues just let us know.
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