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Joe Capone
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July 28, 2016 at 8:50 am
Please help me. I am facing the following issue during registration.
An error has occurred:
The billing form was not submitted or something prevented it’s submission.
EE_SPCO_Reg_Step_Payment_Options – _billing_form_is_valid – 1588
I have already tried by disabling the W3t cache plugin and also tried by adding the url’s in no cache list. My site is on https.
Please help me ASAP.
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Tony
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July 29, 2016 at 2:52 am
Ho Joseph,
Can you link us to an event we can view this on please?
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Joe Capone
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July 29, 2016 at 4:32 am
Here is the url for the registration that has the error. Please leave that page open for 8-10 minutes while going through and manually entering the names for all players instead of checking the box to copy for all.
screencast with error – http://www.screencast.com/t/Oi9u7jSY
https://www.redzonegames.com/football-team-registration/
Select the 16 dropdown in the first event. Click register now and then
input data from image here and click through….error will likely occur if you take a long time….if you go through it quick then things proceed to the payment screen just fine. Odd.
What could it be?
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Josh
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July 29, 2016 at 7:34 am
Hi Joseph,
Can you add this line of code to a functions file on your site?
add_filter( 'FHEE__registration_page_wrapper_template__display_time_limit', '__return_true' );
You can add the above to a functions plugin or into your WordPress theme’s functions.php file.
This will add a countdown timer to the registration page so we’ll know whether the error is being caused by the registration time limit running out or not.
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webierweb
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July 29, 2016 at 8:16 am
Will try this today.
How can we edit the allowable time limit so that it is 30 minutes?
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Josh
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July 29, 2016 at 8:48 am
The time limit is 1 hour by default, do you want to make the allowed time shorter?
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Joe Capone
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July 29, 2016 at 8:57 am
Adding code for timer now….seems like error occurs if time on page exceeds 5 minutes….not getting anywhere near an hour.
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Joe Capone
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July 29, 2016 at 8:59 am
Assuming that we are not timing out (not getting to one hour) what else could it be?
Did you experience the same issue with an error when following the steps that I laid out?
If you buzz through it or check the box to copy for all registrants it is smooth sailing. Take more time and error.
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Josh
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July 29, 2016 at 9:57 am
What this may be is your server is running a garbage collection task and session transients are getting deleted from the options table every 5 minutes. If that’s the case you should contact your host to see if that can be extended or disabled.
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webierweb
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July 29, 2016 at 10:25 am
From our hosting provider :
After looking into this issue further it looks like we can disable the garbage collection task. However this is not recommended because this task cleans all of the memory leaks from running processes such as PHP. Disabling this may temporarily fix the problem but will most like cause the servedr to crash shortly after due to high load or running out of memory.
From me: I suppose we can have them turn it off for now so we can make sure that this is indeed the problem. Recommendations for after that?
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Josh
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July 29, 2016 at 10:31 am
You’ll want to first verify whether the garbage collection is causing the issue. It shouldn’t be removing options from the options table.
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